SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261012-3445 Oct 12 NexBridge Success Rate 95.0% 94.0% 159 QUEUED CLOSED
SLB-20261012-3444 Oct 12 Primus VAS Success Rate 95.0% 93.1% 188 QUEUED CLOSED
SLB-20261012-3443 Oct 12 9Mobile Success Rate 95.0% 93.4% 178 QUEUED CLOSED
SLB-20261012-3442 Oct 12 Glo Success Rate 95.0% 94.3% 154 QUEUED CLOSED
SLB-20261012-3441 Oct 12 Airtel Success Rate 95.0% 94.2% 153 QUEUED CLOSED
SLB-20261012-3440 Oct 12 MTN Success Rate 95.0% 94.2% 156 QUEUED CLOSED
SLB-20261012-3439 Oct 12 Telcos Direct Success Rate 95.0% 94.5% 142 QUEUED CLOSED
SLB-20261012-3438 Oct 12 Cordis Telcom Success Rate 95.0% 94.2% 159 QUEUED CLOSED
SLB-20261012-3437 Oct 12 NexBridge Success Rate 95.0% 94.1% 154 QUEUED CLOSED
SLB-20261012-3436 Oct 12 Primus VAS Success Rate 95.0% 93.3% 179 QUEUED CLOSED
SLB-20261012-3435 Oct 12 9Mobile Success Rate 95.0% 93.4% 178 QUEUED CLOSED
SLB-20261012-3434 Oct 12 Glo Success Rate 95.0% 94.4% 149 QUEUED CLOSED
SLB-20261012-3433 Oct 12 Airtel Success Rate 95.0% 94.1% 154 QUEUED CLOSED
SLB-20261012-3432 Oct 12 MTN Success Rate 95.0% 94.2% 153 QUEUED CLOSED
SLB-20261012-3431 Oct 12 Telcos Direct Success Rate 95.0% 94.3% 147 QUEUED CLOSED
SLB-20261012-3430 Oct 12 Cordis Telcom Success Rate 95.0% 94.2% 156 QUEUED CLOSED
SLB-20261012-3429 Oct 12 NexBridge Success Rate 95.0% 94.2% 150 QUEUED CLOSED
SLB-20261012-3428 Oct 12 Primus VAS Success Rate 95.0% 93.4% 173 QUEUED CLOSED
SLB-20261012-3427 Oct 12 9Mobile Success Rate 95.0% 93.4% 175 QUEUED CLOSED
SLB-20261012-3426 Oct 12 Glo Success Rate 95.0% 94.4% 148 QUEUED CLOSED

Page 71 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-18 02:11:10 VAS-1792285867-9569CA05E07F TELCO TXN_COMPLETION 2481.65ms 500.00ms Palmpay NexBridge 9Mobile
2026-10-18 02:11:10 VAS-1792285867-9569CA05E07F AGGREGATOR TXN_COMPLETION 491.57ms 400.00ms Palmpay NexBridge 9Mobile
2026-10-18 02:11:04 VAS-1792285862-2B58C3F0E171 TELCO TXN_COMPLETION 515.89ms 500.00ms Kuda MFB Cordis Telcom 9Mobile
2026-10-18 02:11:04 VAS-1792285862-2B58C3F0E171 AGGREGATOR TXN_COMPLETION 1296.12ms 400.00ms Kuda MFB Cordis Telcom 9Mobile
2026-10-18 02:10:57 VAS-1792285857-3A863E1255AD MERCHANT TXN_COMPLETION 6.00s 5.00s Union Bank Cordis Telcom Glo
2026-10-18 02:10:50 VAS-1792285847-002336837C52 AGGREGATOR TXN_COMPLETION 2265.58ms 400.00ms Opay Telcos Direct MTN
2026-10-18 02:10:43 VAS-1792285842-A2D100758A87 TELCO TXN_COMPLETION 867.59ms 500.00ms Access Bank Telcos Direct 9Mobile
2026-10-18 02:10:43 VAS-1792285842-A2D100758A87 MERCHANT TXN_COMPLETION 9.00s 5.00s Access Bank Telcos Direct 9Mobile
2026-10-18 02:10:38 VAS-1792285837-8018F915A633 MERCHANT TXN_COMPLETION 10.00s 5.00s Opay Cordis Telcom Glo
2026-10-18 02:10:20 VAS-1792285818-901C9C0CA7DA TELCO TXN_COMPLETION 1928.27ms 500.00ms FirstBank Cordis Telcom Glo
2026-10-18 02:10:20 VAS-1792285818-901C9C0CA7DA MERCHANT TXN_COMPLETION 6.00s 5.00s FirstBank Cordis Telcom Glo
2026-10-18 02:10:14 VAS-1792285813-C73D8D8466C0 TELCO TXN_COMPLETION 1116.91ms 500.00ms MoMo PSB Primus VAS Glo
2026-10-18 02:10:14 VAS-1792285813-C73D8D8466C0 MERCHANT TXN_COMPLETION 6.00s 5.00s MoMo PSB Primus VAS Glo
2026-10-18 02:10:10 VAS-1792285808-08C3AC6F89CA AGGREGATOR TXN_COMPLETION 902.95ms 400.00ms MoMo PSB Cordis Telcom Airtel
2026-10-18 02:10:06 VAS-1792285803-0A938366CE52 TELCO TXN_COMPLETION 2373.52ms 500.00ms Stanbic IBTC Cordis Telcom MTN
2026-10-18 02:10:06 VAS-1792285803-0A938366CE52 AGGREGATOR TXN_COMPLETION 502.99ms 400.00ms Stanbic IBTC Cordis Telcom MTN
2026-10-18 02:10:06 VAS-1792285803-0A938366CE52 MERCHANT TXN_COMPLETION 10.00s 5.00s Stanbic IBTC Cordis Telcom MTN
2026-10-18 02:09:49 VAS-1792285788-494558B9196F MERCHANT TXN_COMPLETION 10.00s 5.00s Kuda MFB NexBridge Airtel
2026-10-18 02:09:45 VAS-1792285784-3D189975F5C4 AGGREGATOR TXN_COMPLETION 1232.96ms 400.00ms GTBank Primus VAS Airtel
2026-10-18 02:09:45 VAS-1792285784-3D189975F5C4 MERCHANT TXN_COMPLETION 13.00s 5.00s GTBank Primus VAS Airtel

Page 346 of 16891 (337804 total)