SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3445 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261012-3444 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.1% | 188 | QUEUED | CLOSED |
| SLB-20261012-3443 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3442 | Oct 12 | Glo | Success Rate | 95.0% | 94.3% | 154 | QUEUED | CLOSED |
| SLB-20261012-3441 | Oct 12 | Airtel | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3440 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
| SLB-20261012-3439 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 142 | QUEUED | CLOSED |
| SLB-20261012-3438 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 159 | QUEUED | CLOSED |
| SLB-20261012-3437 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3436 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.3% | 179 | QUEUED | CLOSED |
| SLB-20261012-3435 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3434 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3433 | Oct 12 | Airtel | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3432 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3431 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261012-3430 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
| SLB-20261012-3429 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3428 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.4% | 173 | QUEUED | CLOSED |
| SLB-20261012-3427 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 175 | QUEUED | CLOSED |
| SLB-20261012-3426 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:45:41 | VAS-1792280738-85556B3F5CD3 | TELCO | TXN_COMPLETION | 2257.40ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 00:45:40 | VAS-1792280738-85556B3F5CD3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 00:45:33 | VAS-1792280733-3ABB9FC604D5 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 00:45:29 | VAS-1792280729-5049DB9A7AC2 | AGGREGATOR | TXN_COMPLETION | 2548.66ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 00:45:29 | VAS-1792280729-5049DB9A7AC2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 00:45:29 | VAS-1792280728-2963884D0140 | TELCO | TXN_COMPLETION | 1780.60ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 00:45:16 | VAS-1792280713-204B647EE7E3 | AGGREGATOR | TXN_COMPLETION | 2572.84ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 00:45:16 | VAS-1792280713-204B647EE7E3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 00:45:09 | VAS-1792280709-F6A7CD16B261 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:45:05 | VAS-1792280703-71DB904BCFC0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 00:44:50 | VAS-1792280689-BF7CAF708B72 | AGGREGATOR | TXN_COMPLETION | 934.02ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 00:44:50 | VAS-1792280689-BF7CAF708B72 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 00:44:46 | VAS-1792280684-A2D63E53D619 | TELCO | TXN_COMPLETION | 1797.40ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 00:44:46 | VAS-1792280684-A2D63E53D619 | AGGREGATOR | TXN_COMPLETION | 414.78ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 00:44:46 | VAS-1792280684-A2D63E53D619 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 00:44:40 | VAS-1792280679-1414F83B627B | AGGREGATOR | TXN_COMPLETION | 949.21ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 00:44:26 | VAS-1792280666-59BE5F915A5D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 00:44:05 | VAS-1792280644-F137AEBEB524 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:44:00 | VAS-1790946761-79B5ACBF1439 | AGGREGATOR | TXN_COMPLETION | 500.40ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 00:44:00 | VAS-1790946761-79B5ACBF1439 | MERCHANT | TXN_COMPLETION | 1333884.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |