SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3445 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261012-3444 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.1% | 188 | QUEUED | CLOSED |
| SLB-20261012-3443 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3442 | Oct 12 | Glo | Success Rate | 95.0% | 94.3% | 154 | QUEUED | CLOSED |
| SLB-20261012-3441 | Oct 12 | Airtel | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3440 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
| SLB-20261012-3439 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 142 | QUEUED | CLOSED |
| SLB-20261012-3438 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 159 | QUEUED | CLOSED |
| SLB-20261012-3437 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3436 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.3% | 179 | QUEUED | CLOSED |
| SLB-20261012-3435 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3434 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3433 | Oct 12 | Airtel | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3432 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3431 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261012-3430 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
| SLB-20261012-3429 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3428 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.4% | 173 | QUEUED | CLOSED |
| SLB-20261012-3427 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 175 | QUEUED | CLOSED |
| SLB-20261012-3426 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:26:41 | VAS-1792330000-6E1CF7C06268 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 14:26:11 | VAS-1792329970-9D66D674EC7B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 14:26:04 | VAS-1792329963-5D94DF0F5CF3 | AGGREGATOR | TXN_COMPLETION | 407.78ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 14:26:04 | VAS-1792329963-5D94DF0F5CF3 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 14:25:58 | VAS-1792329955-3DFFBD2A2D5F | AGGREGATOR | TXN_COMPLETION | 1918.66ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 14:25:58 | VAS-1792329955-3DFFBD2A2D5F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 14:25:41 | VAS-1792329941-3DDBE21E485B | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 14:25:31 | VAS-1792329926-B9161B9574C4 | TELCO | TXN_COMPLETION | 1568.22ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 14:25:31 | VAS-1792329926-B9161B9574C4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 14:25:19 | VAS-1792329918-6008D096CB37 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 14:25:14 | VAS-1792329911-1DF60FB4A092 | TELCO | TXN_COMPLETION | 2502.56ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 14:25:14 | VAS-1792329911-1DF60FB4A092 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 14:25:05 | VAS-1792329904-06F8D3660555 | AGGREGATOR | TXN_COMPLETION | 498.83ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 14:24:34 | VAS-1792329874-A56F690DADAA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:24:21 | VAS-1792329859-3153BF3C2A7D | AGGREGATOR | TXN_COMPLETION | 1581.26ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 14:24:21 | VAS-1792329859-3153BF3C2A7D | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 14:23:51 | VAS-1792329829-428C4E0273A2 | AGGREGATOR | TXN_COMPLETION | 1016.99ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 14:23:51 | VAS-1792329829-428C4E0273A2 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 14:23:35 | VAS-1792329815-7A7AEFE46B55 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 14:23:30 | VAS-1792329810-0BD7C9551581 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Telcos Direct | Glo |