SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3445 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261012-3444 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.1% | 188 | QUEUED | CLOSED |
| SLB-20261012-3443 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3442 | Oct 12 | Glo | Success Rate | 95.0% | 94.3% | 154 | QUEUED | CLOSED |
| SLB-20261012-3441 | Oct 12 | Airtel | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3440 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
| SLB-20261012-3439 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 142 | QUEUED | CLOSED |
| SLB-20261012-3438 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 159 | QUEUED | CLOSED |
| SLB-20261012-3437 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3436 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.3% | 179 | QUEUED | CLOSED |
| SLB-20261012-3435 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3434 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3433 | Oct 12 | Airtel | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3432 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3431 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261012-3430 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
| SLB-20261012-3429 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3428 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.4% | 173 | QUEUED | CLOSED |
| SLB-20261012-3427 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 175 | QUEUED | CLOSED |
| SLB-20261012-3426 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:08:27 | VAS-1792274903-660BCFA855D4 | TELCO | TXN_COMPLETION | 2306.19ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 23:08:27 | VAS-1792274903-660BCFA855D4 | AGGREGATOR | TXN_COMPLETION | 1871.70ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 23:08:27 | VAS-1792274903-660BCFA855D4 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 23:08:15 | VAS-1792274893-23C415CB2725 | TELCO | TXN_COMPLETION | 1065.25ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 23:08:15 | VAS-1792274893-23C415CB2725 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 23:08:04 | VAS-1792274883-391CA4602135 | AGGREGATOR | TXN_COMPLETION | 410.65ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:07:54 | VAS-1792274874-4C231924DCE7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 23:07:51 | VAS-1792274869-C6F207829726 | TELCO | TXN_COMPLETION | 2080.57ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 23:07:45 | VAS-1792274864-45C738E7B9D4 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:07:41 | VAS-1792274859-D7F9C55EC7F2 | TELCO | TXN_COMPLETION | 1941.59ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:07:41 | VAS-1792274859-D7F9C55EC7F2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:07:35 | VAS-1792274854-262DC2276C26 | TELCO | TXN_COMPLETION | 875.06ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:07:25 | VAS-1792274844-1AA62D84AAFF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 23:07:20 | VAS-1792274840-74E4F4C237F4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 23:07:12 | VAS-1792274829-2E77DE586ED3 | TELCO | TXN_COMPLETION | 2283.84ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:07:12 | VAS-1792274829-2E77DE586ED3 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:07:05 | VAS-1792274824-98C62DAB6941 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 23:06:56 | VAS-1792274815-1976D3E1476B | AGGREGATOR | TXN_COMPLETION | 984.38ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 23:06:56 | VAS-1792274815-1976D3E1476B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 23:06:41 | VAS-1791377191-83C6BCA04A2B | MERCHANT | TXN_COMPLETION | 897618.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |