SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3445 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261012-3444 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.1% | 188 | QUEUED | CLOSED |
| SLB-20261012-3443 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3442 | Oct 12 | Glo | Success Rate | 95.0% | 94.3% | 154 | QUEUED | CLOSED |
| SLB-20261012-3441 | Oct 12 | Airtel | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3440 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
| SLB-20261012-3439 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 142 | QUEUED | CLOSED |
| SLB-20261012-3438 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 159 | QUEUED | CLOSED |
| SLB-20261012-3437 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3436 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.3% | 179 | QUEUED | CLOSED |
| SLB-20261012-3435 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3434 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3433 | Oct 12 | Airtel | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3432 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3431 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261012-3430 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
| SLB-20261012-3429 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3428 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.4% | 173 | QUEUED | CLOSED |
| SLB-20261012-3427 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 175 | QUEUED | CLOSED |
| SLB-20261012-3426 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:18:29 | VAS-1792261107-451B7EED5FBA | AGGREGATOR | TXN_COMPLETION | 2053.66ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:18:29 | VAS-1792261107-451B7EED5FBA | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:18:19 | VAS-1792261097-73855AD26306 | AGGREGATOR | TXN_COMPLETION | 2019.52ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 19:18:19 | VAS-1792261097-73855AD26306 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 19:18:13 | VAS-1792261092-30B64EC81936 | TELCO | TXN_COMPLETION | 941.12ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 19:18:13 | VAS-1792261092-30B64EC81936 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 19:17:58 | VAS-1792261077-F71E548D06CB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:17:54 | VAS-1792261072-2CFB3DC81951 | AGGREGATOR | TXN_COMPLETION | 2044.51ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 19:17:54 | VAS-1792261072-2CFB3DC81951 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 19:17:44 | VAS-1792261062-17CECEB11D7B | AGGREGATOR | TXN_COMPLETION | 770.27ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:17:39 | VAS-1792261057-AA25A5A459FA | AGGREGATOR | TXN_COMPLETION | 1043.27ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 19:17:23 | VAS-1792261043-3282744300B0 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 19:17:20 | VAS-1792261039-FF20CC7E0DB0 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:17:00 | VAS-1792102493-CFC5D0248514 | MERCHANT | TXN_COMPLETION | 158538.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:16:55 | VAS-1792261013-A751EDAF45BC | AGGREGATOR | TXN_COMPLETION | 1378.74ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:16:45 | VAS-1792261003-E0654FD2A788 | TELCO | TXN_COMPLETION | 677.12ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 19:16:45 | VAS-1792261003-E0654FD2A788 | AGGREGATOR | TXN_COMPLETION | 775.99ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 19:16:45 | VAS-1792261003-E0654FD2A788 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 19:16:40 | VAS-1792260998-2D763D6605A1 | TELCO | TXN_COMPLETION | 1390.43ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 19:16:40 | VAS-1792260998-2D763D6605A1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |