SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3445 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261012-3444 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.1% | 188 | QUEUED | CLOSED |
| SLB-20261012-3443 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3442 | Oct 12 | Glo | Success Rate | 95.0% | 94.3% | 154 | QUEUED | CLOSED |
| SLB-20261012-3441 | Oct 12 | Airtel | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3440 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
| SLB-20261012-3439 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 142 | QUEUED | CLOSED |
| SLB-20261012-3438 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 159 | QUEUED | CLOSED |
| SLB-20261012-3437 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3436 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.3% | 179 | QUEUED | CLOSED |
| SLB-20261012-3435 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3434 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3433 | Oct 12 | Airtel | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3432 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3431 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261012-3430 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
| SLB-20261012-3429 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3428 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.4% | 173 | QUEUED | CLOSED |
| SLB-20261012-3427 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 175 | QUEUED | CLOSED |
| SLB-20261012-3426 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:09:07 | VAS-1792249746-11DA30083201 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:08:58 | VAS-1792249737-5503FAAFD634 | AGGREGATOR | TXN_COMPLETION | 1417.67ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 16:08:48 | VAS-1792249727-77471A95CDB7 | AGGREGATOR | TXN_COMPLETION | 1276.53ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:08:48 | VAS-1792249727-77471A95CDB7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:08:38 | VAS-1792249717-9D07DB28D9A3 | AGGREGATOR | TXN_COMPLETION | 411.80ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 16:08:38 | VAS-1792249717-9D07DB28D9A3 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 16:08:36 | VAS-1792249712-3CE965D1B715 | TELCO | TXN_COMPLETION | 2266.11ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:08:36 | VAS-1792249712-3CE965D1B715 | AGGREGATOR | TXN_COMPLETION | 2239.87ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:08:36 | VAS-1792249712-3CE965D1B715 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:08:27 | VAS-1792249707-A7789870F11B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 16:08:20 | VAS-1792249697-32E93E435169 | AGGREGATOR | TXN_COMPLETION | 2114.32ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:08:13 | VAS-1792249692-533C52569FDA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 16:08:09 | VAS-1792249687-13BE1E80D6A0 | AGGREGATOR | TXN_COMPLETION | 1046.29ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:08:05 | VAS-1792249682-88B65158A60E | AGGREGATOR | TXN_COMPLETION | 1997.76ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 16:07:43 | VAS-1792249663-320DAF77987A | AGGREGATOR | TXN_COMPLETION | 400.67ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:07:37 | VAS-1792249653-8CDFBCDDCEB9 | TELCO | TXN_COMPLETION | 1876.02ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 16:07:37 | VAS-1792249653-8CDFBCDDCEB9 | AGGREGATOR | TXN_COMPLETION | 2390.24ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 16:07:37 | VAS-1792249653-8CDFBCDDCEB9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 16:07:18 | VAS-1792249633-933DDE26C7A4 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 16:07:11 | VAS-1792249628-28AFB22E2D91 | AGGREGATOR | TXN_COMPLETION | 2061.60ms | 400.00ms | Kuda MFB | Primus VAS | Glo |