SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3425 | Oct 12 | Airtel | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3424 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3423 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261012-3422 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3421 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 147 | QUEUED | CLOSED |
| SLB-20261012-3420 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261012-3419 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261012-3418 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261012-3417 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261012-3416 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3415 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261012-3414 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 153 | QUEUED | CLOSED |
| SLB-20261012-3413 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261012-3412 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 167 | QUEUED | CLOSED |
| SLB-20261012-3411 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 177 | QUEUED | CLOSED |
| SLB-20261012-3410 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20261012-3409 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 150 | QUEUED | CLOSED |
| SLB-20261012-3408 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 149 | QUEUED | CLOSED |
| SLB-20261012-3407 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261012-3406 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:46:59 | VAS-1792306017-3F9D666E2AD7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 07:46:34 | VAS-1792305993-C5768C4195E7 | AGGREGATOR | TXN_COMPLETION | 837.99ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 07:46:24 | VAS-1792305983-42ADEFFFC111 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:46:16 | VAS-1792305973-2305540930DA | TELCO | TXN_COMPLETION | 2333.42ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:46:07 | VAS-1792305963-90BE06E82C1E | TELCO | TXN_COMPLETION | 1232.68ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:46:07 | VAS-1792305963-90BE06E82C1E | AGGREGATOR | TXN_COMPLETION | 1790.06ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:45:54 | VAS-1792305954-2AA5D81B83B5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 07:45:51 | VAS-1792305949-3F9B5239CB30 | TELCO | TXN_COMPLETION | 2529.96ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:45:51 | VAS-1792305949-3F9B5239CB30 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:45:41 | VAS-1792305939-E14AE64F5CCA | AGGREGATOR | TXN_COMPLETION | 1419.60ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 07:45:41 | VAS-1792305939-E14AE64F5CCA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 07:45:34 | VAS-1792305934-2DEE870375C4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 07:45:29 | VAS-1792305928-92B1510C64FF | TELCO | TXN_COMPLETION | 1828.74ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:45:29 | VAS-1792305928-92B1510C64FF | AGGREGATOR | TXN_COMPLETION | 2001.08ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:45:29 | VAS-1792305928-92B1510C64FF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:45:20 | VAS-1792305919-3D49259AFBEB | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:45:10 | VAS-1792305909-97E8142A065D | TELCO | TXN_COMPLETION | 564.58ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:45:10 | VAS-1792305909-97E8142A065D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:45:00 | VAS-1792305899-AA9D7E51CB1B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 07:44:58 | VAS-1792305894-026AEC692AB7 | TELCO | TXN_COMPLETION | 897.06ms | 500.00ms | Opay | NexBridge | MTN |