SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3425 | Oct 12 | Airtel | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3424 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3423 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261012-3422 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3421 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 147 | QUEUED | CLOSED |
| SLB-20261012-3420 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261012-3419 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261012-3418 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261012-3417 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261012-3416 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3415 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261012-3414 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 153 | QUEUED | CLOSED |
| SLB-20261012-3413 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261012-3412 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 167 | QUEUED | CLOSED |
| SLB-20261012-3411 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 177 | QUEUED | CLOSED |
| SLB-20261012-3410 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20261012-3409 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 150 | QUEUED | CLOSED |
| SLB-20261012-3408 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 149 | QUEUED | CLOSED |
| SLB-20261012-3407 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261012-3406 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:33:35 | VAS-1792269214-3B1142AF1FED | AGGREGATOR | TXN_COMPLETION | 1386.31ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 21:33:35 | VAS-1792269214-3B1142AF1FED | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 21:33:24 | VAS-1792269204-1F061090B2FE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 21:33:11 | VAS-1792269189-DAF08153E62F | TELCO | TXN_COMPLETION | 1163.50ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 21:33:11 | VAS-1792269189-DAF08153E62F | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 21:33:06 | VAS-1792269184-3CB98C8EBF0F | AGGREGATOR | TXN_COMPLETION | 1679.39ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 21:33:06 | VAS-1792269184-3CB98C8EBF0F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 21:33:02 | VAS-1792269179-D82988F80E89 | AGGREGATOR | TXN_COMPLETION | 2318.91ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 21:33:02 | VAS-1792269179-D82988F80E89 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 21:32:55 | VAS-1792269174-83DD03785EBB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 21:32:45 | VAS-1792269165-B34F56DA5A7C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 21:32:35 | VAS-1792269155-9CC87801B566 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 21:32:26 | VAS-1792269145-CF20A0D59A1D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 21:31:57 | VAS-1792269115-C212A7DBAC6E | TELCO | TXN_COMPLETION | 1065.99ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 21:31:57 | VAS-1792269115-C212A7DBAC6E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 21:31:47 | VAS-1792269106-57C0257CE4D7 | AGGREGATOR | TXN_COMPLETION | 779.38ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 21:31:47 | VAS-1792269106-57C0257CE4D7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 21:31:43 | VAS-1792269101-130F103E7321 | AGGREGATOR | TXN_COMPLETION | 2243.57ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 21:31:43 | VAS-1792269101-130F103E7321 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 21:31:37 | VAS-1792269096-43F9F16AA40F | AGGREGATOR | TXN_COMPLETION | 402.51ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |