SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3425 | Oct 12 | Airtel | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3424 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3423 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261012-3422 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3421 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 147 | QUEUED | CLOSED |
| SLB-20261012-3420 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261012-3419 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261012-3418 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261012-3417 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261012-3416 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3415 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261012-3414 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 153 | QUEUED | CLOSED |
| SLB-20261012-3413 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261012-3412 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 167 | QUEUED | CLOSED |
| SLB-20261012-3411 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 177 | QUEUED | CLOSED |
| SLB-20261012-3410 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20261012-3409 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 150 | QUEUED | CLOSED |
| SLB-20261012-3408 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 149 | QUEUED | CLOSED |
| SLB-20261012-3407 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261012-3406 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:51:46 | VAS-1792245103-390F00B70B4D | TELCO | TXN_COMPLETION | 2344.02ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:51:34 | VAS-1792245094-52D81A8CE665 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:51:26 | VAS-1792245084-F0B18899E005 | TELCO | TXN_COMPLETION | 1660.79ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:51:19 | VAS-1792245074-BF47CA414751 | TELCO | TXN_COMPLETION | 2531.80ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:19 | VAS-1792245074-BF47CA414751 | AGGREGATOR | TXN_COMPLETION | 2085.34ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:19 | VAS-1792245074-BF47CA414751 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:09 | VAS-1792245069-CC9EA2531F2B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 14:51:07 | VAS-1792245064-85417FF5598E | TELCO | TXN_COMPLETION | 789.95ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:07 | VAS-1792245064-85417FF5598E | AGGREGATOR | TXN_COMPLETION | 1508.20ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:07 | VAS-1792245064-85417FF5598E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:00 | VAS-1792245059-68EE8671E012 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 14:50:55 | VAS-1792245054-EC6A100346A8 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 14:50:52 | VAS-1792245050-20F698114FC9 | TELCO | TXN_COMPLETION | 2501.04ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:50:52 | VAS-1792245050-20F698114FC9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:50:41 | VAS-1792245040-08A962B395E0 | AGGREGATOR | TXN_COMPLETION | 1062.28ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 14:50:41 | VAS-1792245040-08A962B395E0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 14:50:31 | VAS-1792245030-7ED01E3210BA | TELCO | TXN_COMPLETION | 876.94ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 14:50:31 | VAS-1792245030-7ED01E3210BA | AGGREGATOR | TXN_COMPLETION | 722.77ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 14:50:31 | VAS-1792245030-7ED01E3210BA | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 14:50:27 | VAS-1792245025-59FC7A3AFDFC | AGGREGATOR | TXN_COMPLETION | 2035.97ms | 400.00ms | MoMo PSB | Primus VAS | Glo |