SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3425 | Oct 12 | Airtel | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3424 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3423 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261012-3422 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3421 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 147 | QUEUED | CLOSED |
| SLB-20261012-3420 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261012-3419 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261012-3418 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261012-3417 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261012-3416 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3415 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261012-3414 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 153 | QUEUED | CLOSED |
| SLB-20261012-3413 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261012-3412 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 167 | QUEUED | CLOSED |
| SLB-20261012-3411 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 177 | QUEUED | CLOSED |
| SLB-20261012-3410 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20261012-3409 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 150 | QUEUED | CLOSED |
| SLB-20261012-3408 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 149 | QUEUED | CLOSED |
| SLB-20261012-3407 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261012-3406 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:17:48 | VAS-1792322267-1F72A2178C97 | AGGREGATOR | TXN_COMPLETION | 416.90ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 12:17:33 | VAS-1792322252-2369455669B0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 12:17:11 | VAS-1792322230-986A8690187D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 12:16:48 | VAS-1792322207-9034D3AEE79C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 12:16:25 | VAS-1792322185-5A521102E48B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:16:20 | VAS-1792322178-D64AE43C6DD7 | TELCO | TXN_COMPLETION | 2368.20ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 12:16:20 | VAS-1792322178-D64AE43C6DD7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 12:16:10 | VAS-1792322161-9001FA2F548C | TELCO | TXN_COMPLETION | 8565.37ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 12:16:10 | VAS-1792322161-9001FA2F548C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 12:15:47 | VAS-1792322146-00F60038C015 | AGGREGATOR | TXN_COMPLETION | 833.13ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 12:15:47 | VAS-1792322146-00F60038C015 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 12:15:18 | VAS-1792322117-97F8279FA4AC | AGGREGATOR | TXN_COMPLETION | 1447.92ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 12:14:48 | VAS-1792322087-6DCA9CE238C5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 12:14:42 | VAS-1792322080-267073F56F79 | AGGREGATOR | TXN_COMPLETION | 1900.19ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:14:27 | VAS-1792322066-6BD9D919C39A | TELCO | TXN_COMPLETION | 1471.92ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 12:14:18 | VAS-1792322057-D52CA8C18185 | AGGREGATOR | TXN_COMPLETION | 403.95ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 12:14:10 | VAS-1792322041-5BF6832F7E26 | TELCO | TXN_COMPLETION | 8336.27ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 12:14:10 | VAS-1792322041-5BF6832F7E26 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 12:13:56 | VAS-1792322034-E5933A584721 | TELCO | TXN_COMPLETION | 1947.82ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 12:13:56 | VAS-1792322034-E5933A584721 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | MTN |