SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3405 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261012-3404 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261012-3403 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261012-3402 | Oct 12 | Glo | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20261012-3401 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 147 | QUEUED | CLOSED |
| SLB-20261012-3400 | Oct 12 | MTN | Success Rate | 95.0% | 94.4% | 141 | QUEUED | CLOSED |
| SLB-20261012-3399 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 139 | QUEUED | CLOSED |
| SLB-20261012-3398 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 152 | QUEUED | CLOSED |
| SLB-20261012-3397 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 141 | QUEUED | CLOSED |
| SLB-20261012-3396 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.4% | 163 | QUEUED | CLOSED |
| SLB-20261012-3395 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 173 | QUEUED | CLOSED |
| SLB-20261012-3394 | Oct 12 | Glo | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20261012-3393 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 148 | QUEUED | CLOSED |
| SLB-20261012-3392 | Oct 12 | MTN | Success Rate | 95.0% | 94.5% | 138 | QUEUED | CLOSED |
| SLB-20261012-3391 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261012-3390 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261012-3389 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.4% | 135 | QUEUED | CLOSED |
| SLB-20261012-3388 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.1% | 170 | QUEUED | CLOSED |
| SLB-20261012-3387 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 167 | QUEUED | CLOSED |
| SLB-20261012-3386 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 138 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:05:06 | VAS-1792296305-6D2B3C3BD0C8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:04:56 | VAS-1792296295-122A8115B519 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 05:04:46 | VAS-1792296285-716FC07B1FB9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 05:04:31 | VAS-1792296271-D4F852AFBF89 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 05:04:28 | VAS-1792296266-991098002BE1 | TELCO | TXN_COMPLETION | 1239.92ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:04:28 | VAS-1792296266-991098002BE1 | AGGREGATOR | TXN_COMPLETION | 881.29ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:04:18 | VAS-1792296256-B6B7CB4F2F6D | TELCO | TXN_COMPLETION | 1691.92ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 05:04:18 | VAS-1792296256-B6B7CB4F2F6D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 05:04:13 | VAS-1792296251-AF0E3E907163 | AGGREGATOR | TXN_COMPLETION | 1610.85ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:04:13 | VAS-1792296251-AF0E3E907163 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:04:05 | VAS-1792296241-A29AADB43831 | TELCO | TXN_COMPLETION | 1467.11ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 05:04:05 | VAS-1792296241-A29AADB43831 | AGGREGATOR | TXN_COMPLETION | 1871.92ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 05:03:52 | VAS-1792296231-19BE688AFA13 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:03:49 | VAS-1792296227-56923B432C63 | AGGREGATOR | TXN_COMPLETION | 1997.00ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 05:03:49 | VAS-1792296227-56923B432C63 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 05:03:37 | VAS-1792296217-426ACD6B44CF | AGGREGATOR | TXN_COMPLETION | 406.98ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 05:03:37 | VAS-1792296217-426ACD6B44CF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 05:03:33 | VAS-1792296212-83E38544B53C | TELCO | TXN_COMPLETION | 1271.21ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 05:03:33 | VAS-1792296212-83E38544B53C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 05:03:25 | VAS-1792296204-4330F39BD666 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | MTN |