SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:05:55 | VAS-1792299952-81C7A028EADC | AGGREGATOR | TXN_COMPLETION | 2031.41ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 06:05:55 | VAS-1792299952-81C7A028EADC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 06:05:48 | VAS-1792299947-B8C3BDE031B8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 06:05:43 | VAS-1792299942-FB03745D48F2 | TELCO | TXN_COMPLETION | 662.48ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:05:34 | VAS-1792299933-3F9C6E41B560 | TELCO | TXN_COMPLETION | 1261.30ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 06:05:28 | VAS-1792299927-4202BBEE3435 | TELCO | TXN_COMPLETION | 961.11ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 06:05:28 | VAS-1792299927-4202BBEE3435 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 06:04:49 | VAS-1792299888-B1EAD90C58C8 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:04:44 | VAS-1792299883-C4A708996F0E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:04:35 | VAS-1792299874-ADAA0544DCD1 | TELCO | TXN_COMPLETION | 1366.80ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 06:04:35 | VAS-1792299874-ADAA0544DCD1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 06:04:31 | VAS-1792299869-F0271B1867FA | TELCO | TXN_COMPLETION | 2116.16ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 06:04:26 | VAS-1792299866-6392D9C91B01 | AGGREGATOR | TXN_COMPLETION | 1602.17ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:04:16 | VAS-1792299854-685FFCEA1722 | AGGREGATOR | TXN_COMPLETION | 1255.08ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:04:16 | VAS-1792299854-685FFCEA1722 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:04:11 | VAS-1792299849-FA34EF3FEC2C | TELCO | TXN_COMPLETION | 1328.32ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:04:04 | VAS-1792299844-610763F87DF4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:04:00 | VAS-1792299839-DBF6CFBD673A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 06:03:56 | VAS-1792299834-89B2FE463C53 | TELCO | TXN_COMPLETION | 1557.39ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:03:56 | VAS-1792299834-89B2FE463C53 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |