SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:45:05 | VAS-1792291504-47DD182BF6D3 | AGGREGATOR | TXN_COMPLETION | 878.22ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 03:44:52 | VAS-1792291489-24FACCBBE869 | AGGREGATOR | TXN_COMPLETION | 2069.02ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:44:36 | VAS-1792291475-3AC3506C860F | TELCO | TXN_COMPLETION | 741.70ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:44:36 | VAS-1792291475-3AC3506C860F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:44:06 | VAS-1792291445-5854274C7E83 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:43:51 | VAS-1792291430-9CD444022E8B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 03:43:46 | VAS-1792291426-0B894E87914C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 03:43:41 | VAS-1792291421-D2A5D19001E9 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:43:38 | VAS-1792291416-2516F083DE5C | TELCO | TXN_COMPLETION | 1664.78ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 03:43:38 | VAS-1792291416-2516F083DE5C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 03:43:27 | VAS-1792291406-E9C8A0D94D0C | AGGREGATOR | TXN_COMPLETION | 778.07ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 03:43:27 | VAS-1792291406-E9C8A0D94D0C | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 03:43:25 | VAS-1792291401-72FD3A95BF36 | TELCO | TXN_COMPLETION | 2133.04ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:43:25 | VAS-1792291401-72FD3A95BF36 | AGGREGATOR | TXN_COMPLETION | 1733.12ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:43:25 | VAS-1792291401-72FD3A95BF36 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:43:16 | VAS-1792291396-A8BD997137EC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:43:13 | VAS-1792291391-4C188659641D | AGGREGATOR | TXN_COMPLETION | 1872.48ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 03:43:13 | VAS-1792291391-4C188659641D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 03:43:09 | VAS-1792291386-2392FC65C69B | AGGREGATOR | TXN_COMPLETION | 2206.56ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 03:43:09 | VAS-1792291386-2392FC65C69B | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | NexBridge | MTN |