SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:50:35 | VAS-1792266635-82894BA28446 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 20:50:30 | VAS-1792266630-FDD1B4A489A5 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 20:50:27 | VAS-1792266625-76DF18C7C83E | TELCO | TXN_COMPLETION | 2385.16ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:50:27 | VAS-1792266625-76DF18C7C83E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:50:16 | VAS-1792266615-BFF2E5A65E4E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:50:12 | VAS-1792266610-0CC2D0973F90 | AGGREGATOR | TXN_COMPLETION | 1480.50ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 20:50:08 | VAS-1792266605-B41B32D63C4B | AGGREGATOR | TXN_COMPLETION | 2360.86ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:50:08 | VAS-1792266605-B41B32D63C4B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:49:51 | VAS-1792266590-13EB3813757A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 20:49:39 | VAS-1792266576-3F8B297FFFD6 | TELCO | TXN_COMPLETION | 2409.77ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:49:19 | VAS-1792266558-CAEE1498DD3C | TELCO | TXN_COMPLETION | 1049.00ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:49:19 | VAS-1792266558-CAEE1498DD3C | AGGREGATOR | TXN_COMPLETION | 2261.24ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:48:57 | VAS-1792266536-D089247B32CA | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 20:48:42 | VAS-1792266522-22C0A4DD3741 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:48:33 | VAS-1792266512-0186443929FD | AGGREGATOR | TXN_COMPLETION | 405.27ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:48:33 | VAS-1792266512-0186443929FD | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:48:28 | VAS-1792266507-333E5E752F1B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 20:48:23 | VAS-1792266502-0C829FB360FF | TELCO | TXN_COMPLETION | 1065.43ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 20:48:23 | VAS-1792266502-0C829FB360FF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 20:48:18 | VAS-1792266497-44132679D8D8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | MTN |