SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:45:49 | VAS-1792262747-50DA9AF7665B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:45:24 | VAS-1792262723-1DC6E188A426 | TELCO | TXN_COMPLETION | 1462.17ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 19:45:24 | VAS-1792262723-1DC6E188A426 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 19:45:13 | VAS-1792262713-D1DB93B8D947 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 19:45:11 | VAS-1791914815-18D1927C2710 | AGGREGATOR | TXN_COMPLETION | 453.26ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 19:45:11 | VAS-1791914815-18D1927C2710 | MERCHANT | TXN_COMPLETION | 347915.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 19:45:09 | VAS-1792262708-DD3CD38EB61E | AGGREGATOR | TXN_COMPLETION | 1394.93ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:45:00 | VAS-1792262698-47349317ABE7 | TELCO | TXN_COMPLETION | 834.12ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 19:45:00 | VAS-1792262698-47349317ABE7 | AGGREGATOR | TXN_COMPLETION | 1465.59ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 19:45:00 | VAS-1792262698-47349317ABE7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 19:44:42 | VAS-1792262678-78CF31C4AB47 | TELCO | TXN_COMPLETION | 2134.10ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 19:44:42 | VAS-1792262678-78CF31C4AB47 | AGGREGATOR | TXN_COMPLETION | 1181.36ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 19:44:42 | VAS-1792262678-78CF31C4AB47 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 19:44:35 | VAS-1792262673-5FBBF80765D5 | AGGREGATOR | TXN_COMPLETION | 884.91ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 19:44:35 | VAS-1792262673-5FBBF80765D5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 19:44:26 | VAS-1792262665-0F1385B42E63 | AGGREGATOR | TXN_COMPLETION | 2146.43ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 19:44:21 | VAS-1792262659-9819D21FEA3A | TELCO | TXN_COMPLETION | 2266.66ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 19:44:21 | VAS-1792262659-9819D21FEA3A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 19:44:06 | VAS-1792262644-B3575FB55BFE | AGGREGATOR | TXN_COMPLETION | 1641.22ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 19:44:06 | VAS-1792262644-B3575FB55BFE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |