SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:28:37 | VAS-1792250915-0CF74BCB6BBC | TELCO | TXN_COMPLETION | 1261.19ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 16:28:37 | VAS-1792250915-0CF74BCB6BBC | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 16:28:31 | VAS-1792250910-B687B5050EF6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:28:26 | VAS-1792250906-D85791FB2191 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 16:28:21 | VAS-1792250901-D7601CF040A8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:28:18 | VAS-1792250896-8F2C3F0081EA | AGGREGATOR | TXN_COMPLETION | 2338.33ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:28:18 | VAS-1792250896-8F2C3F0081EA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:28:13 | VAS-1792250891-45C87762DF07 | AGGREGATOR | TXN_COMPLETION | 2058.57ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 16:28:13 | VAS-1792250891-45C87762DF07 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 16:28:04 | VAS-1792250881-1C2AD051CDBC | AGGREGATOR | TXN_COMPLETION | 2440.94ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:27:59 | VAS-1792250876-0059CBFF33D5 | AGGREGATOR | TXN_COMPLETION | 2333.64ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:27:59 | VAS-1792250876-0059CBFF33D5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:27:55 | VAS-1792250871-78EA6322CD71 | TELCO | TXN_COMPLETION | 1320.81ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 16:27:55 | VAS-1792250871-78EA6322CD71 | AGGREGATOR | TXN_COMPLETION | 2506.91ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 16:27:55 | VAS-1792250871-78EA6322CD71 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 16:27:47 | VAS-1792250866-BDD0C08DEF56 | AGGREGATOR | TXN_COMPLETION | 494.67ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 16:27:39 | VAS-1790810114-CDAB46F7269A | AGGREGATOR | TXN_COMPLETION | 1152.00ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:27:39 | VAS-1790810114-CDAB46F7269A | MERCHANT | TXN_COMPLETION | 1440749.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:27:30 | VAS-1792250847-05E2E4A6DF3B | TELCO | TXN_COMPLETION | 1240.78ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:27:30 | VAS-1792250847-05E2E4A6DF3B | AGGREGATOR | TXN_COMPLETION | 1898.41ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |