SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:09:41 | VAS-1792246179-A82A4DC69FC6 | AGGREGATOR | TXN_COMPLETION | 818.10ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 15:09:41 | VAS-1792246179-A82A4DC69FC6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 15:09:36 | VAS-1792246175-56CBF2BCC4CC | AGGREGATOR | TXN_COMPLETION | 910.49ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 15:09:33 | VAS-1792246170-FB0248179A84 | TELCO | TXN_COMPLETION | 1162.77ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 15:09:33 | VAS-1792246170-FB0248179A84 | AGGREGATOR | TXN_COMPLETION | 2374.78ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 15:09:33 | VAS-1792246170-FB0248179A84 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 15:09:26 | VAS-1792246165-B51C8FDCCEA1 | TELCO | TXN_COMPLETION | 1242.93ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:09:26 | VAS-1792246165-B51C8FDCCEA1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:09:17 | VAS-1792246156-0319DDCEDE2C | TELCO | TXN_COMPLETION | 1402.97ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 15:09:17 | VAS-1792246156-0319DDCEDE2C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 15:08:56 | VAS-1792246135-3CD14D7DC448 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 15:08:51 | VAS-1792246130-A1B5435EE044 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 15:08:47 | VAS-1792246125-55BCFD4B5355 | AGGREGATOR | TXN_COMPLETION | 961.67ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 15:08:47 | VAS-1792246125-55BCFD4B5355 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 15:08:41 | VAS-1792246120-E968DAB1A360 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 15:08:16 | VAS-1792246096-7072DE24AAFD | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 15:08:07 | VAS-1790268171-FA5D4D567B86 | MERCHANT | TXN_COMPLETION | 1977921.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:08:07 | VAS-1792246086-9819F1AE067F | AGGREGATOR | TXN_COMPLETION | 999.85ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 15:08:03 | VAS-1792246081-24265829D0B8 | TELCO | TXN_COMPLETION | 870.23ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 15:08:00 | VAS-1792246076-013D95587029 | TELCO | TXN_COMPLETION | 1366.56ms | 500.00ms | Palmpay | NexBridge | Glo |