SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3365 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3364 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 150 | QUEUED | CLOSED |
| SLB-20261011-3363 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 158 | QUEUED | CLOSED |
| SLB-20261011-3362 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20261011-3361 | Oct 11 | Airtel | Success Rate | 95.0% | 94.0% | 138 | QUEUED | CLOSED |
| SLB-20261011-3360 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 129 | QUEUED | CLOSED |
| SLB-20261011-3359 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.3% | 134 | QUEUED | CLOSED |
| SLB-20261011-3358 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 141 | QUEUED | CLOSED |
| SLB-20261011-3357 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 120 | QUEUED | CLOSED |
| SLB-20261011-3356 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.8% | 145 | QUEUED | CLOSED |
| SLB-20261011-3355 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 154 | QUEUED | CLOSED |
| SLB-20261011-3354 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20261011-3353 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 135 | QUEUED | CLOSED |
| SLB-20261011-3352 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261011-3351 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261011-3350 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 139 | QUEUED | CLOSED |
| SLB-20261011-3349 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261011-3348 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.9% | 140 | QUEUED | CLOSED |
| SLB-20261011-3347 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.5% | 151 | QUEUED | CLOSED |
| SLB-20261011-3346 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:55:19 | VAS-1792302915-5814FDAAF597 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 06:55:05 | VAS-1792302905-B2A782AA7119 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 06:55:02 | VAS-1792302900-5BC418040B0B | AGGREGATOR | TXN_COMPLETION | 1619.76ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:54:57 | VAS-1792302895-9641B8BEBA90 | AGGREGATOR | TXN_COMPLETION | 1136.35ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:54:57 | VAS-1792302895-9641B8BEBA90 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:54:52 | VAS-1792302890-1B9472CBFD0F | TELCO | TXN_COMPLETION | 1080.52ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 06:54:42 | VAS-1792302880-71A973515879 | TELCO | TXN_COMPLETION | 1432.12ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 06:54:42 | VAS-1792302880-71A973515879 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 06:54:38 | VAS-1792302876-B3DD1866723F | TELCO | TXN_COMPLETION | 2093.36ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 06:54:21 | VAS-1792302861-15B196B8B432 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:54:18 | VAS-1792302856-7638EDBDD909 | TELCO | TXN_COMPLETION | 1811.29ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:54:18 | VAS-1792302856-7638EDBDD909 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:54:11 | VAS-1792302851-9350B45F9F34 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 06:54:08 | VAS-1792302846-0F7FE5F6207C | TELCO | TXN_COMPLETION | 1729.13ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 06:54:08 | VAS-1792302846-0F7FE5F6207C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 06:53:52 | VAS-1792302831-AC17786F2DB2 | TELCO | TXN_COMPLETION | 871.30ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:53:52 | VAS-1792302831-AC17786F2DB2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:53:42 | VAS-1792302821-D08C84B3CD22 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:53:29 | VAS-1792302807-67C9F14146BE | AGGREGATOR | TXN_COMPLETION | 1870.02ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:53:29 | VAS-1792302807-67C9F14146BE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |