SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3365 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3364 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 150 | QUEUED | CLOSED |
| SLB-20261011-3363 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 158 | QUEUED | CLOSED |
| SLB-20261011-3362 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20261011-3361 | Oct 11 | Airtel | Success Rate | 95.0% | 94.0% | 138 | QUEUED | CLOSED |
| SLB-20261011-3360 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 129 | QUEUED | CLOSED |
| SLB-20261011-3359 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.3% | 134 | QUEUED | CLOSED |
| SLB-20261011-3358 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 141 | QUEUED | CLOSED |
| SLB-20261011-3357 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 120 | QUEUED | CLOSED |
| SLB-20261011-3356 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.8% | 145 | QUEUED | CLOSED |
| SLB-20261011-3355 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 154 | QUEUED | CLOSED |
| SLB-20261011-3354 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20261011-3353 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 135 | QUEUED | CLOSED |
| SLB-20261011-3352 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261011-3351 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261011-3350 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 139 | QUEUED | CLOSED |
| SLB-20261011-3349 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261011-3348 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.9% | 140 | QUEUED | CLOSED |
| SLB-20261011-3347 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.5% | 151 | QUEUED | CLOSED |
| SLB-20261011-3346 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:00:09 | VAS-1792296007-38CE63301B1D | AGGREGATOR | TXN_COMPLETION | 983.72ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:00:09 | VAS-1792296007-38CE63301B1D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:59:43 | VAS-1792295980-EE7227B3FB91 | AGGREGATOR | TXN_COMPLETION | 2555.82ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 04:59:43 | VAS-1792295980-EE7227B3FB91 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 04:59:24 | VAS-1792295961-A834C85F6621 | TELCO | TXN_COMPLETION | 2108.70ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 04:59:24 | VAS-1792295961-A834C85F6621 | AGGREGATOR | TXN_COMPLETION | 658.86ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 04:59:24 | VAS-1792295961-A834C85F6621 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 04:59:17 | VAS-1792295956-C1F1885864E7 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 04:59:12 | VAS-1792295951-6E93CF0F2DFC | AGGREGATOR | TXN_COMPLETION | 405.26ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 04:59:12 | VAS-1792295951-6E93CF0F2DFC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 04:58:47 | VAS-1792295926-9A8F3A180001 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 04:58:43 | VAS-1792295922-2DCB24A6724E | TELCO | TXN_COMPLETION | 1052.09ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 04:58:43 | VAS-1792295922-2DCB24A6724E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 04:58:27 | VAS-1792295907-B6F7C099C294 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:58:09 | VAS-1792295887-567CA9B71682 | AGGREGATOR | TXN_COMPLETION | 1496.65ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:58:04 | VAS-1792295882-E68DBC1D7FC9 | TELCO | TXN_COMPLETION | 1629.33ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 04:57:59 | VAS-1792295877-5FE922E4FEF4 | AGGREGATOR | TXN_COMPLETION | 1730.62ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 04:57:59 | VAS-1792295877-5FE922E4FEF4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 04:57:45 | VAS-1792295863-7E213EDA4147 | TELCO | TXN_COMPLETION | 2365.27ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 04:57:33 | VAS-1792295853-36FF9F331483 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |