SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3365 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3364 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 150 | QUEUED | CLOSED |
| SLB-20261011-3363 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 158 | QUEUED | CLOSED |
| SLB-20261011-3362 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20261011-3361 | Oct 11 | Airtel | Success Rate | 95.0% | 94.0% | 138 | QUEUED | CLOSED |
| SLB-20261011-3360 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 129 | QUEUED | CLOSED |
| SLB-20261011-3359 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.3% | 134 | QUEUED | CLOSED |
| SLB-20261011-3358 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 141 | QUEUED | CLOSED |
| SLB-20261011-3357 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 120 | QUEUED | CLOSED |
| SLB-20261011-3356 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.8% | 145 | QUEUED | CLOSED |
| SLB-20261011-3355 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 154 | QUEUED | CLOSED |
| SLB-20261011-3354 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 124 | QUEUED | CLOSED |
| SLB-20261011-3353 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 135 | QUEUED | CLOSED |
| SLB-20261011-3352 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261011-3351 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261011-3350 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 139 | QUEUED | CLOSED |
| SLB-20261011-3349 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261011-3348 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.9% | 140 | QUEUED | CLOSED |
| SLB-20261011-3347 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.5% | 151 | QUEUED | CLOSED |
| SLB-20261011-3346 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:39:59 | VAS-1792251598-EB58018B0274 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 16:39:54 | VAS-1792251593-0806B2ED0C6B | AGGREGATOR | TXN_COMPLETION | 836.82ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 16:39:34 | VAS-1792251574-E1F14066DBC6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 16:39:20 | VAS-1792152790-2828D80D024A | TELCO | TXN_COMPLETION | 98769764.46ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 16:39:20 | VAS-1792152790-2828D80D024A | MERCHANT | TXN_COMPLETION | 98778.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 16:39:01 | VAS-1792251539-4EF9164C193A | TELCO | TXN_COMPLETION | 969.69ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:38:57 | VAS-1792251535-7E438B2C57E9 | TELCO | TXN_COMPLETION | 2265.83ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:38:57 | VAS-1792251535-7E438B2C57E9 | AGGREGATOR | TXN_COMPLETION | 443.36ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:38:50 | VAS-1792251530-A68DCA285F7E | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 16:38:47 | VAS-1792251525-4558CA147950 | AGGREGATOR | TXN_COMPLETION | 2368.19ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 16:38:47 | VAS-1792251525-4558CA147950 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 16:38:43 | VAS-1792251520-664D839075F2 | TELCO | TXN_COMPLETION | 1818.44ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 16:38:43 | VAS-1792251520-664D839075F2 | AGGREGATOR | TXN_COMPLETION | 1624.96ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 16:38:43 | VAS-1792251520-664D839075F2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 16:38:31 | VAS-1792251510-13885CF714FE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:38:13 | VAS-1792251490-70E54A9208B8 | TELCO | TXN_COMPLETION | 1508.33ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 16:38:13 | VAS-1792251490-70E54A9208B8 | AGGREGATOR | TXN_COMPLETION | 1183.00ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 16:38:13 | VAS-1792251490-70E54A9208B8 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 16:37:59 | VAS-1792251476-D6BB902384DE | TELCO | TXN_COMPLETION | 1912.94ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:37:59 | VAS-1792251476-D6BB902384DE | AGGREGATOR | TXN_COMPLETION | 1329.40ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |