SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3345 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20261011-3344 | Oct 11 | MTN | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261011-3343 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 131 | QUEUED | CLOSED |
| SLB-20261011-3342 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 138 | QUEUED | CLOSED |
| SLB-20261011-3341 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261011-3340 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261011-3339 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 144 | QUEUED | CLOSED |
| SLB-20261011-3338 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261011-3337 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261011-3336 | Oct 11 | MTN | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261011-3335 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20261011-3334 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261011-3333 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.8% | 112 | QUEUED | CLOSED |
| SLB-20261011-3332 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261011-3331 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261011-3330 | Oct 11 | Glo | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20261011-3329 | Oct 11 | Airtel | Success Rate | 95.0% | 94.2% | 128 | QUEUED | CLOSED |
| SLB-20261011-3328 | Oct 11 | MTN | Success Rate | 95.0% | 94.2% | 127 | QUEUED | CLOSED |
| SLB-20261011-3327 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261011-3326 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:11:32 | VAS-1792296688-970A36131A63 | TELCO | TXN_COMPLETION | 2045.21ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 05:11:32 | VAS-1792296688-970A36131A63 | AGGREGATOR | TXN_COMPLETION | 1481.44ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 05:11:25 | VAS-1792296683-4EE42FDA1820 | TELCO | TXN_COMPLETION | 1474.17ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:11:25 | VAS-1792296683-4EE42FDA1820 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:11:21 | VAS-1792296679-BD7F3C1BF1AD | AGGREGATOR | TXN_COMPLETION | 2370.07ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:11:21 | VAS-1792296679-BD7F3C1BF1AD | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:11:14 | VAS-1792296674-946EEA22FFAD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:11:09 | VAS-1792296669-38B366914457 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:11:01 | VAS-1792296659-745661601E16 | TELCO | TXN_COMPLETION | 1570.83ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 05:11:01 | VAS-1792296659-745661601E16 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 05:10:56 | VAS-1792296654-DDF34F1EF575 | AGGREGATOR | TXN_COMPLETION | 1638.41ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 05:10:56 | VAS-1792296654-DDF34F1EF575 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 05:10:45 | VAS-1792296644-C2862F393873 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 05:10:42 | VAS-1792296639-29C8FF848CFA | TELCO | TXN_COMPLETION | 2054.58ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 05:10:42 | VAS-1792296639-29C8FF848CFA | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 05:10:30 | VAS-1792296629-1953AC523568 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 05:10:25 | VAS-1792296624-21BFBDF4FC6F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 05:10:20 | VAS-1792296620-28B9C3EC18CE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 05:10:10 | VAS-1792296610-74208A1BA5CC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 05:10:06 | VAS-1792296605-87D94E6874EC | TELCO | TXN_COMPLETION | 1135.97ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |