SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3345 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20261011-3344 | Oct 11 | MTN | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261011-3343 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 131 | QUEUED | CLOSED |
| SLB-20261011-3342 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 138 | QUEUED | CLOSED |
| SLB-20261011-3341 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261011-3340 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261011-3339 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 144 | QUEUED | CLOSED |
| SLB-20261011-3338 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261011-3337 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261011-3336 | Oct 11 | MTN | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261011-3335 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20261011-3334 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261011-3333 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.8% | 112 | QUEUED | CLOSED |
| SLB-20261011-3332 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261011-3331 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261011-3330 | Oct 11 | Glo | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20261011-3329 | Oct 11 | Airtel | Success Rate | 95.0% | 94.2% | 128 | QUEUED | CLOSED |
| SLB-20261011-3328 | Oct 11 | MTN | Success Rate | 95.0% | 94.2% | 127 | QUEUED | CLOSED |
| SLB-20261011-3327 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261011-3326 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:00:07 | VAS-1792245606-FFD857E77CB4 | AGGREGATOR | TXN_COMPLETION | 1465.43ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:00:07 | VAS-1792245606-FFD857E77CB4 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:00:01 | VAS-1792245600-2B72F90342A4 | AGGREGATOR | TXN_COMPLETION | 751.44ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 15:00:01 | VAS-1792245600-2B72F90342A4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:59:51 | VAS-1792245590-EED8A440A83C | TELCO | TXN_COMPLETION | 808.56ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 14:59:51 | VAS-1792245590-EED8A440A83C | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 14:59:43 | VAS-1792245580-F4A3F997F089 | AGGREGATOR | TXN_COMPLETION | 2410.60ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 14:59:37 | VAS-1792245575-E75F6D8E74DA | AGGREGATOR | TXN_COMPLETION | 1894.41ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 14:59:37 | VAS-1792245575-E75F6D8E74DA | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 14:59:31 | VAS-1790569656-0ECCD1AF3EB1 | AGGREGATOR | TXN_COMPLETION | 1579.15ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 14:59:31 | VAS-1790569656-0ECCD1AF3EB1 | MERCHANT | TXN_COMPLETION | 1675921.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 14:59:21 | VAS-1792245560-E604D48ED48C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:59:01 | VAS-1790783530-720A23A71324 | MERCHANT | TXN_COMPLETION | 1462014.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 14:58:58 | VAS-1792245536-46D8DA751811 | TELCO | TXN_COMPLETION | 1585.29ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:58:52 | VAS-1792245531-2F52BFFE6EC9 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 14:58:46 | VAS-1792245526-E3E69320FDE5 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:58:42 | VAS-1792245521-0EC53B94D2B3 | AGGREGATOR | TXN_COMPLETION | 720.59ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 14:58:42 | VAS-1792245521-0EC53B94D2B3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 14:58:18 | VAS-1792245496-0B71E450ECB7 | AGGREGATOR | TXN_COMPLETION | 1832.90ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 14:58:07 | VAS-1792245487-A19247F30D07 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Airtel |