SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3325 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.8% | 110 | QUEUED | CLOSED |
| SLB-20261011-3324 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261011-3323 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 140 | QUEUED | CLOSED |
| SLB-20261011-3322 | Oct 11 | Glo | Success Rate | 95.0% | 94.9% | 111 | QUEUED | CLOSED |
| SLB-20261011-3321 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20261011-3320 | Oct 11 | MTN | Success Rate | 95.0% | 94.2% | 125 | QUEUED | CLOSED |
| SLB-20261011-3319 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 133 | QUEUED | CLOSED |
| SLB-20261011-3318 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20261011-3317 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261011-3316 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.0% | 131 | QUEUED | CLOSED |
| SLB-20261011-3315 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.8% | 133 | QUEUED | CLOSED |
| SLB-20261011-3314 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 114 | QUEUED | CLOSED |
| SLB-20261011-3313 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261011-3312 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20261011-3311 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 137 | QUEUED | CLOSED |
| SLB-20261011-3310 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 116 | QUEUED | CLOSED |
| SLB-20261011-3309 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.8% | 107 | QUEUED | CLOSED |
| SLB-20261011-3308 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 125 | QUEUED | CLOSED |
| SLB-20261011-3307 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.7% | 133 | QUEUED | CLOSED |
| SLB-20261011-3306 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 111 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:01:33 | VAS-1792263690-E6D8B5573DE5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 20:01:26 | VAS-1792263686-0EAA5FEDBCB9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 20:01:08 | VAS-1792263666-AE1AA06E4BC8 | AGGREGATOR | TXN_COMPLETION | 1374.97ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:00:22 | VAS-1792263622-09F5DB9326C4 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 20:00:15 | VAS-1792263612-55F30BAD17EE | TELCO | TXN_COMPLETION | 2156.26ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:00:04 | VAS-1792263602-BAEBD877FA20 | TELCO | TXN_COMPLETION | 640.45ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:00:04 | VAS-1792263602-BAEBD877FA20 | AGGREGATOR | TXN_COMPLETION | 472.95ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:00:04 | VAS-1792263602-BAEBD877FA20 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:59:57 | VAS-1792263597-06F2DBDEA9F0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 19:59:33 | VAS-1792263572-D61F86B7BE92 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 19:59:30 | VAS-1792263567-86F04DA2B83B | TELCO | TXN_COMPLETION | 1962.93ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 19:59:30 | VAS-1792263567-86F04DA2B83B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 19:59:18 | VAS-1792263558-745D94DE1D7B | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 19:59:09 | VAS-1792263548-1D0A7B23C595 | TELCO | TXN_COMPLETION | 974.89ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 19:59:09 | VAS-1792263548-1D0A7B23C595 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 19:59:05 | VAS-1792263543-3796B775295C | AGGREGATOR | TXN_COMPLETION | 2109.19ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 19:58:54 | VAS-1792263533-E9CCEA7ACDA4 | AGGREGATOR | TXN_COMPLETION | 832.79ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:58:43 | VAS-1792263523-A6CF7DC0C7A9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 19:58:04 | VAS-1792263484-B3A15F965CE6 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 19:57:56 | VAS-1792263474-3757D8B88270 | AGGREGATOR | TXN_COMPLETION | 1176.69ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |