SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3325 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.8% | 110 | QUEUED | CLOSED |
| SLB-20261011-3324 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261011-3323 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 140 | QUEUED | CLOSED |
| SLB-20261011-3322 | Oct 11 | Glo | Success Rate | 95.0% | 94.9% | 111 | QUEUED | CLOSED |
| SLB-20261011-3321 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20261011-3320 | Oct 11 | MTN | Success Rate | 95.0% | 94.2% | 125 | QUEUED | CLOSED |
| SLB-20261011-3319 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 133 | QUEUED | CLOSED |
| SLB-20261011-3318 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20261011-3317 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261011-3316 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.0% | 131 | QUEUED | CLOSED |
| SLB-20261011-3315 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.8% | 133 | QUEUED | CLOSED |
| SLB-20261011-3314 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 114 | QUEUED | CLOSED |
| SLB-20261011-3313 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261011-3312 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20261011-3311 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 137 | QUEUED | CLOSED |
| SLB-20261011-3310 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 116 | QUEUED | CLOSED |
| SLB-20261011-3309 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.8% | 107 | QUEUED | CLOSED |
| SLB-20261011-3308 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 125 | QUEUED | CLOSED |
| SLB-20261011-3307 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.7% | 133 | QUEUED | CLOSED |
| SLB-20261011-3306 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 111 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:25:39 | VAS-1792243537-3803D5F51135 | TELCO | TXN_COMPLETION | 1823.40ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 14:25:28 | VAS-1792243527-D789FE21AC5E | AGGREGATOR | TXN_COMPLETION | 420.62ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:25:27 | VAS-1792243527-D789FE21AC5E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:25:22 | VAS-1792243522-ED136410F24A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 14:25:12 | VAS-1792243512-EEC38AE9A570 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:25:03 | VAS-1792243502-6756234D89A8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 14:24:53 | VAS-1792243492-611DD60D3EA8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 14:24:43 | VAS-1790526298-9EA7FB341970 | AGGREGATOR | TXN_COMPLETION | 404.06ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 14:24:43 | VAS-1790526298-9EA7FB341970 | MERCHANT | TXN_COMPLETION | 1717190.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 14:24:33 | VAS-1792243473-ACF4C6DE9D63 | AGGREGATOR | TXN_COMPLETION | 401.84ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 14:24:33 | VAS-1792243473-ACF4C6DE9D63 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 14:24:25 | VAS-1792243464-214200F9EB34 | AGGREGATOR | TXN_COMPLETION | 2215.47ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:24:25 | VAS-1792243464-214200F9EB34 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:24:10 | VAS-1792243448-C38BD17D814A | TELCO | TXN_COMPLETION | 1376.23ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 14:24:10 | VAS-1792243448-C38BD17D814A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 14:24:06 | VAS-1792243443-0877BA3DC3F1 | AGGREGATOR | TXN_COMPLETION | 2494.55ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 14:24:06 | VAS-1792243443-0877BA3DC3F1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 14:23:59 | VAS-1792243438-D9D52DD09164 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 14:23:57 | VAS-1792243433-EA2A6EAB805E | TELCO | TXN_COMPLETION | 1777.83ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:23:57 | VAS-1792243433-EA2A6EAB805E | AGGREGATOR | TXN_COMPLETION | 2137.89ms | 400.00ms | Union Bank | NexBridge | Airtel |