SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3305 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261011-3304 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261011-3303 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261011-3302 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261011-3301 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261011-3300 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 123 | QUEUED | CLOSED |
| SLB-20261011-3299 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261011-3298 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261011-3297 | Oct 11 | Airtel | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3296 | Oct 11 | MTN | Success Rate | 95.0% | 94.6% | 112 | QUEUED | CLOSED |
| SLB-20261011-3295 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261011-3294 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20261011-3293 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20261011-3292 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261011-3291 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.8% | 127 | QUEUED | CLOSED |
| SLB-20261011-3290 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3289 | Oct 11 | Airtel | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261011-3288 | Oct 11 | MTN | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261011-3287 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 131 | QUEUED | CLOSED |
| SLB-20261011-3286 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:12:11 | VAS-1792318329-CE804A854E0D | AGGREGATOR | TXN_COMPLETION | 900.15ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 11:12:11 | VAS-1792318329-CE804A854E0D | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 11:12:02 | VAS-1792318322-554F75C71E59 | AGGREGATOR | TXN_COMPLETION | 510.34ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:12:02 | VAS-1792318322-554F75C71E59 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:11:55 | VAS-1791785930-FC9451A79AAB | MERCHANT | TXN_COMPLETION | 532395.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 11:11:48 | VAS-1792318307-5B1E4FB2E6BB | AGGREGATOR | TXN_COMPLETION | 1071.16ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 11:11:48 | VAS-1792318307-5B1E4FB2E6BB | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 11:11:34 | VAS-1792318292-CAD7C0966123 | TELCO | TXN_COMPLETION | 1640.66ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 11:11:34 | VAS-1792318292-CAD7C0966123 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 11:11:21 | VAS-1792318277-6B162EA4394B | TELCO | TXN_COMPLETION | 2450.80ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 11:11:21 | VAS-1792318277-6B162EA4394B | AGGREGATOR | TXN_COMPLETION | 1700.21ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 11:11:21 | VAS-1792318277-6B162EA4394B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 11:11:10 | VAS-1792318270-FF288EEB8D69 | AGGREGATOR | TXN_COMPLETION | 408.70ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:11:10 | VAS-1792318270-FF288EEB8D69 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:11:03 | VAS-1792318262-B7A8967F0544 | AGGREGATOR | TXN_COMPLETION | 444.28ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 11:11:03 | VAS-1792318262-B7A8967F0544 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 11:10:58 | VAS-1792318255-49C4723D74B6 | AGGREGATOR | TXN_COMPLETION | 2501.86ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 11:10:58 | VAS-1792318255-49C4723D74B6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 11:10:35 | VAS-1792318233-F39A281091A9 | TELCO | TXN_COMPLETION | 1726.16ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 11:10:35 | VAS-1792318233-F39A281091A9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |