SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3305 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261011-3304 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261011-3303 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261011-3302 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261011-3301 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261011-3300 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 123 | QUEUED | CLOSED |
| SLB-20261011-3299 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261011-3298 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261011-3297 | Oct 11 | Airtel | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3296 | Oct 11 | MTN | Success Rate | 95.0% | 94.6% | 112 | QUEUED | CLOSED |
| SLB-20261011-3295 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261011-3294 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20261011-3293 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20261011-3292 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261011-3291 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.8% | 127 | QUEUED | CLOSED |
| SLB-20261011-3290 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3289 | Oct 11 | Airtel | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261011-3288 | Oct 11 | MTN | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261011-3287 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 131 | QUEUED | CLOSED |
| SLB-20261011-3286 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:36:19 | VAS-1792334178-63EAB6677D10 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 15:36:11 | VAS-1792334171-1BFCC9002E1D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 15:36:06 | VAS-1792334163-A1D4382573C9 | TELCO | TXN_COMPLETION | 779.05ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 15:36:06 | VAS-1792334163-A1D4382573C9 | AGGREGATOR | TXN_COMPLETION | 1526.42ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 15:36:06 | VAS-1792334163-A1D4382573C9 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 15:35:20 | VAS-1792334119-981EFF68186C | AGGREGATOR | TXN_COMPLETION | 1368.34ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 15:35:05 | VAS-1792334104-23A8F8D9F8A5 | TELCO | TXN_COMPLETION | 1027.78ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 15:35:05 | VAS-1792334104-23A8F8D9F8A5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 15:34:59 | VAS-1792334096-4FA815B9014A | TELCO | TXN_COMPLETION | 2494.52ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:34:59 | VAS-1792334096-4FA815B9014A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:34:51 | VAS-1792334089-FD8B01463C80 | TELCO | TXN_COMPLETION | 878.68ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 15:34:51 | VAS-1792334089-FD8B01463C80 | AGGREGATOR | TXN_COMPLETION | 1316.53ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 15:34:51 | VAS-1792334089-FD8B01463C80 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 15:34:36 | VAS-1792334074-751E5FD70A4B | AGGREGATOR | TXN_COMPLETION | 2074.89ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 15:34:36 | VAS-1792334074-751E5FD70A4B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 15:34:20 | VAS-1792334059-BA657C66DB08 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 15:34:09 | VAS-1792334045-A97C4A8DA8FA | TELCO | TXN_COMPLETION | 2074.38ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:34:09 | VAS-1792334045-A97C4A8DA8FA | AGGREGATOR | TXN_COMPLETION | 2558.27ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:34:09 | VAS-1792334045-A97C4A8DA8FA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:33:51 | VAS-1792334030-58D719F16B7E | AGGREGATOR | TXN_COMPLETION | 904.03ms | 400.00ms | GTBank | Cordis Telcom | Glo |