SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3305 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261011-3304 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261011-3303 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261011-3302 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261011-3301 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261011-3300 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 123 | QUEUED | CLOSED |
| SLB-20261011-3299 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261011-3298 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261011-3297 | Oct 11 | Airtel | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3296 | Oct 11 | MTN | Success Rate | 95.0% | 94.6% | 112 | QUEUED | CLOSED |
| SLB-20261011-3295 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261011-3294 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20261011-3293 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20261011-3292 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261011-3291 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.8% | 127 | QUEUED | CLOSED |
| SLB-20261011-3290 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3289 | Oct 11 | Airtel | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261011-3288 | Oct 11 | MTN | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261011-3287 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 131 | QUEUED | CLOSED |
| SLB-20261011-3286 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:10:43 | VAS-1792278639-2CA5EE3510AF | TELCO | TXN_COMPLETION | 2160.27ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 00:10:43 | VAS-1792278639-2CA5EE3510AF | AGGREGATOR | TXN_COMPLETION | 1489.97ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 00:10:43 | VAS-1792278639-2CA5EE3510AF | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 00:10:31 | VAS-1792278629-7D8F724A6A47 | TELCO | TXN_COMPLETION | 1491.83ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 00:10:26 | VAS-1792278624-A6F2D827AA08 | TELCO | TXN_COMPLETION | 2112.69ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 00:10:26 | VAS-1792278624-A6F2D827AA08 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 00:10:21 | VAS-1792278619-9109DC6EEEA7 | AGGREGATOR | TXN_COMPLETION | 1231.49ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:10:11 | VAS-1792278609-5C4A0754CB5D | TELCO | TXN_COMPLETION | 1156.80ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:10:06 | VAS-1792278604-A4F43A3D3472 | AGGREGATOR | TXN_COMPLETION | 904.76ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:09:57 | VAS-1792278595-6B39496803BB | TELCO | TXN_COMPLETION | 2354.03ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:09:41 | VAS-1792278580-DAE4F9AD04A6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 00:09:36 | VAS-1792278575-A08DFF9C4B29 | AGGREGATOR | TXN_COMPLETION | 1438.49ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:09:36 | VAS-1792278575-A08DFF9C4B29 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:09:26 | VAS-1792278565-00689A6AD83D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 00:09:16 | VAS-1792278555-3DC14E0FE77E | AGGREGATOR | TXN_COMPLETION | 785.96ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:09:16 | VAS-1792278555-3DC14E0FE77E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:09:06 | VAS-1792278545-7D210E8B6171 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 00:09:01 | VAS-1792278541-E138844E8C38 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:08:51 | VAS-1792278531-F479CDCBAB7D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 00:08:38 | VAS-1792278516-F5F90859BAC1 | AGGREGATOR | TXN_COMPLETION | 2260.53ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |