SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3305 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261011-3304 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261011-3303 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261011-3302 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261011-3301 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261011-3300 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 123 | QUEUED | CLOSED |
| SLB-20261011-3299 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261011-3298 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261011-3297 | Oct 11 | Airtel | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3296 | Oct 11 | MTN | Success Rate | 95.0% | 94.6% | 112 | QUEUED | CLOSED |
| SLB-20261011-3295 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261011-3294 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20261011-3293 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20261011-3292 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261011-3291 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.8% | 127 | QUEUED | CLOSED |
| SLB-20261011-3290 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3289 | Oct 11 | Airtel | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261011-3288 | Oct 11 | MTN | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261011-3287 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 131 | QUEUED | CLOSED |
| SLB-20261011-3286 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:00:24 | VAS-1792274422-4C43B1DC0BC1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 23:00:14 | VAS-1792274413-D8A8FBFE0E77 | AGGREGATOR | TXN_COMPLETION | 1401.34ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 23:00:14 | VAS-1792274413-D8A8FBFE0E77 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 23:00:11 | VAS-1792274409-598B20C94AE4 | TELCO | TXN_COMPLETION | 843.69ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:00:11 | VAS-1792274409-598B20C94AE4 | AGGREGATOR | TXN_COMPLETION | 1396.97ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:00:11 | VAS-1792274409-598B20C94AE4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:00:07 | VAS-1792274404-D2A160AE8684 | TELCO | TXN_COMPLETION | 1185.29ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 23:00:07 | VAS-1792274404-D2A160AE8684 | AGGREGATOR | TXN_COMPLETION | 1975.04ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:59:48 | VAS-1792274387-93241F6DEE56 | TELCO | TXN_COMPLETION | 1091.53ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 22:59:48 | VAS-1792274387-93241F6DEE56 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 22:59:39 | VAS-1792274377-98C00E9C762E | AGGREGATOR | TXN_COMPLETION | 1967.20ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 22:59:33 | VAS-1792274372-810EE9F1AC01 | TELCO | TXN_COMPLETION | 882.11ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 22:59:29 | VAS-1792274367-E3F57B9DA612 | TELCO | TXN_COMPLETION | 1505.05ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 22:59:29 | VAS-1792274367-E3F57B9DA612 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 22:59:19 | VAS-1792274358-4232E4FCC563 | AGGREGATOR | TXN_COMPLETION | 1201.30ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 22:59:19 | VAS-1792274358-4232E4FCC563 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 22:59:10 | VAS-1792274348-871CB9FEF4D2 | AGGREGATOR | TXN_COMPLETION | 1612.21ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:59:10 | VAS-1792274348-871CB9FEF4D2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:59:03 | VAS-1792274343-97C6CA05F190 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 22:58:54 | VAS-1792274333-3FE407E3AF38 | AGGREGATOR | TXN_COMPLETION | 946.45ms | 400.00ms | MoMo PSB | NexBridge | Airtel |