SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3305 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261011-3304 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261011-3303 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261011-3302 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261011-3301 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261011-3300 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 123 | QUEUED | CLOSED |
| SLB-20261011-3299 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261011-3298 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261011-3297 | Oct 11 | Airtel | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3296 | Oct 11 | MTN | Success Rate | 95.0% | 94.6% | 112 | QUEUED | CLOSED |
| SLB-20261011-3295 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261011-3294 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20261011-3293 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20261011-3292 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261011-3291 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.8% | 127 | QUEUED | CLOSED |
| SLB-20261011-3290 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3289 | Oct 11 | Airtel | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261011-3288 | Oct 11 | MTN | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261011-3287 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 131 | QUEUED | CLOSED |
| SLB-20261011-3286 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:59:53 | VAS-1792259991-96863A6C55EE | TELCO | TXN_COMPLETION | 1539.38ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:59:53 | VAS-1792259991-96863A6C55EE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:59:42 | VAS-1792259982-9A166A11C17B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 18:59:27 | VAS-1792259967-91C501A938B0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 18:58:48 | VAS-1792259927-B9393F567941 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:58:38 | VAS-1792259918-7E86C8C65E1A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:58:23 | VAS-1792259903-8944CA08F625 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 18:58:14 | VAS-1792259893-3387B710EC40 | AGGREGATOR | TXN_COMPLETION | 1055.76ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 18:57:51 | VAS-1792259869-7B663C380F69 | TELCO | TXN_COMPLETION | 2522.61ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:57:51 | VAS-1792259869-7B663C380F69 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:57:46 | VAS-1792259864-146EC8A0BFEA | AGGREGATOR | TXN_COMPLETION | 1745.37ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 18:57:34 | VAS-1792259854-453AD0045B45 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 18:57:24 | VAS-1792259844-9CF544DED0EB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 18:57:21 | VAS-1792259841-52EBECDA256C | TELCO | TXN_COMPLETION | 1716.14ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 18:57:21 | VAS-1792259841-52EBECDA256C | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 18:57:21 | VAS-1792259834-230015FF1CA3 | AGGREGATOR | TXN_COMPLETION | 2173.60ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:57:11 | VAS-1792259829-749EF1D69290 | AGGREGATOR | TXN_COMPLETION | 1666.83ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 18:57:05 | VAS-1792259824-F22A64EF86AE | AGGREGATOR | TXN_COMPLETION | 423.03ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 18:57:05 | VAS-1792259824-F22A64EF86AE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 18:56:57 | VAS-1792259815-66B26C02ADDB | AGGREGATOR | TXN_COMPLETION | 1850.88ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |