SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3305 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261011-3304 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261011-3303 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261011-3302 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261011-3301 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261011-3300 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 123 | QUEUED | CLOSED |
| SLB-20261011-3299 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261011-3298 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261011-3297 | Oct 11 | Airtel | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3296 | Oct 11 | MTN | Success Rate | 95.0% | 94.6% | 112 | QUEUED | CLOSED |
| SLB-20261011-3295 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261011-3294 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20261011-3293 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20261011-3292 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261011-3291 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.8% | 127 | QUEUED | CLOSED |
| SLB-20261011-3290 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3289 | Oct 11 | Airtel | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261011-3288 | Oct 11 | MTN | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261011-3287 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 131 | QUEUED | CLOSED |
| SLB-20261011-3286 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:15:23 | VAS-1792253711-5DBE99F54148 | AGGREGATOR | TXN_COMPLETION | 2533.50ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:15:23 | VAS-1792253711-5DBE99F54148 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:15:03 | VAS-1792253702-F38756A728D4 | TELCO | TXN_COMPLETION | 850.48ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 17:14:49 | VAS-1792253687-76ADF5E1AD77 | TELCO | TXN_COMPLETION | 2181.05ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:14:49 | VAS-1792253687-76ADF5E1AD77 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:14:43 | VAS-1792253682-86F855E5C3A2 | AGGREGATOR | TXN_COMPLETION | 1089.10ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 17:14:43 | VAS-1792253682-86F855E5C3A2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 17:14:37 | VAS-1792253677-F8799BBE6B01 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 17:14:28 | VAS-1792253667-C78542DFEF67 | AGGREGATOR | TXN_COMPLETION | 411.39ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 17:14:24 | VAS-1792253664-E84C1B1CB897 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:14:18 | VAS-1792253657-CC5881CE6031 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 17:14:13 | VAS-1792253652-600599EA8A37 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 17:14:08 | VAS-1792253647-51CF91443F74 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:13:55 | VAS-1792253633-F7C63873E3F8 | AGGREGATOR | TXN_COMPLETION | 1716.70ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:13:55 | VAS-1792253633-F7C63873E3F8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:13:47 | VAS-1792253623-7B7875A155C6 | TELCO | TXN_COMPLETION | 2256.77ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 17:13:47 | VAS-1792253623-7B7875A155C6 | AGGREGATOR | TXN_COMPLETION | 2051.64ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 17:13:47 | VAS-1792253623-7B7875A155C6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 17:13:38 | VAS-1792253618-DEC750FE74F6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 17:13:31 | VAS-1792253608-C522529B780C | TELCO | TXN_COMPLETION | 2221.62ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |