SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3305 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261011-3304 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261011-3303 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261011-3302 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261011-3301 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261011-3300 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 123 | QUEUED | CLOSED |
| SLB-20261011-3299 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261011-3298 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261011-3297 | Oct 11 | Airtel | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3296 | Oct 11 | MTN | Success Rate | 95.0% | 94.6% | 112 | QUEUED | CLOSED |
| SLB-20261011-3295 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261011-3294 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20261011-3293 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20261011-3292 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261011-3291 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.8% | 127 | QUEUED | CLOSED |
| SLB-20261011-3290 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3289 | Oct 11 | Airtel | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261011-3288 | Oct 11 | MTN | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261011-3287 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 131 | QUEUED | CLOSED |
| SLB-20261011-3286 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:02:24 | VAS-1792245742-7940C00CDA19 | TELCO | TXN_COMPLETION | 1202.38ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 15:02:13 | VAS-1792245732-0D9FD96C999D | TELCO | TXN_COMPLETION | 757.24ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 15:02:08 | VAS-1792245728-7068B64B599E | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:02:03 | VAS-1792245723-B347D859E98E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:01:50 | VAS-1792245708-B544BBDA566F | AGGREGATOR | TXN_COMPLETION | 1960.07ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:01:50 | VAS-1792245708-B544BBDA566F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:01:43 | VAS-1792245703-0E1BB11C2A6D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:01:35 | VAS-1792245693-7FCFCFD156E4 | AGGREGATOR | TXN_COMPLETION | 1217.16ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 15:01:35 | VAS-1792245693-7FCFCFD156E4 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 15:01:21 | VAS-1792245678-A6D13D3C4EE7 | TELCO | TXN_COMPLETION | 2129.40ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 15:01:21 | VAS-1792245678-A6D13D3C4EE7 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 15:01:06 | VAS-1792245664-C852CB6E9296 | TELCO | TXN_COMPLETION | 2150.63ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 15:01:06 | VAS-1792245664-C852CB6E9296 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 15:01:01 | VAS-1792245659-9A36CBF0AE72 | AGGREGATOR | TXN_COMPLETION | 1799.94ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:00:52 | VAS-1792245649-754BD302AF23 | AGGREGATOR | TXN_COMPLETION | 2560.82ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:00:52 | VAS-1792245649-754BD302AF23 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:00:32 | VAS-1792245629-68263B5975C0 | AGGREGATOR | TXN_COMPLETION | 2357.01ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 15:00:28 | VAS-1792245625-47C43211B20F | TELCO | TXN_COMPLETION | 1805.11ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:00:28 | VAS-1792245625-47C43211B20F | AGGREGATOR | TXN_COMPLETION | 1339.15ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:00:07 | VAS-1792245606-FFD857E77CB4 | TELCO | TXN_COMPLETION | 507.48ms | 500.00ms | Access Bank | NexBridge | 9Mobile |