SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3305 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261011-3304 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261011-3303 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261011-3302 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261011-3301 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261011-3300 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 123 | QUEUED | CLOSED |
| SLB-20261011-3299 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261011-3298 | Oct 11 | Glo | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261011-3297 | Oct 11 | Airtel | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3296 | Oct 11 | MTN | Success Rate | 95.0% | 94.6% | 112 | QUEUED | CLOSED |
| SLB-20261011-3295 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261011-3294 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20261011-3293 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20261011-3292 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261011-3291 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.8% | 127 | QUEUED | CLOSED |
| SLB-20261011-3290 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261011-3289 | Oct 11 | Airtel | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261011-3288 | Oct 11 | MTN | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261011-3287 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.6% | 131 | QUEUED | CLOSED |
| SLB-20261011-3286 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:45:56 | VAS-1792323956-0853F8549B32 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 12:45:50 | VAS-1792323948-4C5055E31BA5 | TELCO | TXN_COMPLETION | 1085.97ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 12:45:50 | VAS-1792323948-4C5055E31BA5 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 12:45:41 | VAS-1792323941-37EB2739FFE0 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 12:45:21 | VAS-1792323918-2B3309AF39FA | AGGREGATOR | TXN_COMPLETION | 1943.41ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 12:45:21 | VAS-1792323918-2B3309AF39FA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 12:45:12 | VAS-1792323911-CAA0C260ABE8 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:44:42 | VAS-1792323881-6DD4DF035763 | TELCO | TXN_COMPLETION | 702.28ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:44:42 | VAS-1792323881-6DD4DF035763 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:44:36 | VAS-1792323874-68DE018076E8 | AGGREGATOR | TXN_COMPLETION | 1895.36ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 12:44:36 | VAS-1792323874-68DE018076E8 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 12:44:27 | VAS-1792323867-94E27259F05A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 12:44:07 | VAS-1792323844-AC44F9FA6CD0 | TELCO | TXN_COMPLETION | 1994.69ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 12:44:07 | VAS-1792323844-AC44F9FA6CD0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 12:43:57 | VAS-1792323837-5794EC799F36 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 12:43:29 | VAS-1792323808-6B6D3DD71934 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 12:43:06 | VAS-1792323785-D994D2D0BE0E | AGGREGATOR | TXN_COMPLETION | 753.25ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 12:42:59 | VAS-1792323778-1B676C6AF293 | TELCO | TXN_COMPLETION | 1257.04ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 12:42:17 | VAS-1792323733-A7B3AB68CEA4 | TELCO | TXN_COMPLETION | 2136.14ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 12:42:17 | VAS-1792323733-A7B3AB68CEA4 | AGGREGATOR | TXN_COMPLETION | 1355.31ms | 400.00ms | Access Bank | NexBridge | Glo |