SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4705 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
| SLB-20261018-4704 | Oct 18 | Airtel | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261018-4703 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261018-4702 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 140 | QUEUED | CLOSED |
| SLB-20261018-4701 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 153 | QUEUED | CLOSED |
| SLB-20261018-4700 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 142 | QUEUED | CLOSED |
| SLB-20261018-4699 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.6% | 136 | QUEUED | CLOSED |
| SLB-20261018-4698 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 158 | QUEUED | CLOSED |
| SLB-20261018-4697 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261018-4696 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 143 | QUEUED | CLOSED |
| SLB-20261018-4695 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 142 | QUEUED | CLOSED |
| SLB-20261018-4694 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 146 | QUEUED | CLOSED |
| SLB-20261018-4693 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 166 | QUEUED | CLOSED |
| SLB-20261018-4692 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 153 | QUEUED | CLOSED |
| SLB-20261018-4691 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.5% | 147 | QUEUED | CLOSED |
| SLB-20261018-4690 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 169 | QUEUED | CLOSED |
| SLB-20261018-4689 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 134 | QUEUED | CLOSED |
| SLB-20261018-4688 | Oct 18 | Airtel | Success Rate | 95.0% | 93.5% | 153 | QUEUED | CLOSED |
| SLB-20261018-4687 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 155 | QUEUED | CLOSED |
| SLB-20261018-4686 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:07:40 | VAS-1792332459-86FDE178B8DE | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 15:07:34 | VAS-1792332452-AC6C3AD13A00 | TELCO | TXN_COMPLETION | 770.88ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 15:07:34 | VAS-1792332452-AC6C3AD13A00 | AGGREGATOR | TXN_COMPLETION | 1783.07ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 15:07:34 | VAS-1792332452-AC6C3AD13A00 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 15:07:26 | VAS-1792332444-5524CAC85271 | TELCO | TXN_COMPLETION | 877.94ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 15:07:26 | VAS-1792332444-5524CAC85271 | AGGREGATOR | TXN_COMPLETION | 904.16ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 15:07:26 | VAS-1792332444-5524CAC85271 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 15:07:03 | VAS-1792332423-9621306217B1 | AGGREGATOR | TXN_COMPLETION | 667.57ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:07:03 | VAS-1792332423-9621306217B1 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:06:56 | VAS-1792332415-816040FDB902 | TELCO | TXN_COMPLETION | 898.63ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 15:06:34 | VAS-1792332392-EA908EF2DD87 | TELCO | TXN_COMPLETION | 1103.27ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 15:06:34 | VAS-1792332392-EA908EF2DD87 | AGGREGATOR | TXN_COMPLETION | 401.21ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 15:06:34 | VAS-1792332392-EA908EF2DD87 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 15:06:18 | VAS-1792332378-4A684EC88086 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:06:07 | VAS-1792332364-42BA205F5C4F | TELCO | TXN_COMPLETION | 1585.32ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 15:06:06 | VAS-1792332364-42BA205F5C4F | AGGREGATOR | TXN_COMPLETION | 1801.69ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 15:06:06 | VAS-1792332364-42BA205F5C4F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 15:05:49 | VAS-1792332348-F7BCE3221419 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 15:05:45 | VAS-1792332341-32E440820A29 | TELCO | TXN_COMPLETION | 1704.41ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 15:05:45 | VAS-1792332341-32E440820A29 | AGGREGATOR | TXN_COMPLETION | 2554.33ms | 400.00ms | Union Bank | NexBridge | MTN |