SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4705 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
| SLB-20261018-4704 | Oct 18 | Airtel | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261018-4703 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261018-4702 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 140 | QUEUED | CLOSED |
| SLB-20261018-4701 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 153 | QUEUED | CLOSED |
| SLB-20261018-4700 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 142 | QUEUED | CLOSED |
| SLB-20261018-4699 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.6% | 136 | QUEUED | CLOSED |
| SLB-20261018-4698 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 158 | QUEUED | CLOSED |
| SLB-20261018-4697 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261018-4696 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 143 | QUEUED | CLOSED |
| SLB-20261018-4695 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 142 | QUEUED | CLOSED |
| SLB-20261018-4694 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 146 | QUEUED | CLOSED |
| SLB-20261018-4693 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 166 | QUEUED | CLOSED |
| SLB-20261018-4692 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 153 | QUEUED | CLOSED |
| SLB-20261018-4691 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.5% | 147 | QUEUED | CLOSED |
| SLB-20261018-4690 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 169 | QUEUED | CLOSED |
| SLB-20261018-4689 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 134 | QUEUED | CLOSED |
| SLB-20261018-4688 | Oct 18 | Airtel | Success Rate | 95.0% | 93.5% | 153 | QUEUED | CLOSED |
| SLB-20261018-4687 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 155 | QUEUED | CLOSED |
| SLB-20261018-4686 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:25:32 | VAS-1792290331-390077000091 | AGGREGATOR | TXN_COMPLETION | 862.15ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:25:32 | VAS-1792290331-390077000091 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:25:31 | VAS-1792290320-3E225200EDF7 | AGGREGATOR | TXN_COMPLETION | 1416.94ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:25:31 | VAS-1792290320-3E225200EDF7 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:25:12 | VAS-1792290311-F23C0EC116F6 | AGGREGATOR | TXN_COMPLETION | 1237.31ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 03:25:12 | VAS-1792290311-F23C0EC116F6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 03:24:57 | VAS-1792290296-4FF3DB5E2BCE | AGGREGATOR | TXN_COMPLETION | 1078.35ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:24:46 | VAS-1792290286-556D5C102F5D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:24:29 | VAS-1792290266-040E7AAE9E7D | TELCO | TXN_COMPLETION | 1989.36ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:24:29 | VAS-1792290266-040E7AAE9E7D | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:24:22 | VAS-1792290261-2BB9F46A74C2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 03:24:12 | VAS-1792290252-0A762D993B06 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:23:41 | VAS-1792290217-965F032B71B8 | TELCO | TXN_COMPLETION | 1886.26ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 03:23:41 | VAS-1792290217-965F032B71B8 | AGGREGATOR | TXN_COMPLETION | 2119.39ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 03:23:41 | VAS-1792290217-965F032B71B8 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 03:23:29 | VAS-1792290207-150880A466E4 | AGGREGATOR | TXN_COMPLETION | 1786.08ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:23:29 | VAS-1792290207-150880A466E4 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:23:25 | VAS-1792290202-00FBA34A56D8 | AGGREGATOR | TXN_COMPLETION | 1788.13ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:23:25 | VAS-1792290202-00FBA34A56D8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:23:18 | VAS-1792290198-522C48F6B2F7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | Airtel |