SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4705 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
| SLB-20261018-4704 | Oct 18 | Airtel | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261018-4703 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261018-4702 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 140 | QUEUED | CLOSED |
| SLB-20261018-4701 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 153 | QUEUED | CLOSED |
| SLB-20261018-4700 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 142 | QUEUED | CLOSED |
| SLB-20261018-4699 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.6% | 136 | QUEUED | CLOSED |
| SLB-20261018-4698 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 158 | QUEUED | CLOSED |
| SLB-20261018-4697 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261018-4696 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 143 | QUEUED | CLOSED |
| SLB-20261018-4695 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 142 | QUEUED | CLOSED |
| SLB-20261018-4694 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 146 | QUEUED | CLOSED |
| SLB-20261018-4693 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 166 | QUEUED | CLOSED |
| SLB-20261018-4692 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 153 | QUEUED | CLOSED |
| SLB-20261018-4691 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.5% | 147 | QUEUED | CLOSED |
| SLB-20261018-4690 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 169 | QUEUED | CLOSED |
| SLB-20261018-4689 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 134 | QUEUED | CLOSED |
| SLB-20261018-4688 | Oct 18 | Airtel | Success Rate | 95.0% | 93.5% | 153 | QUEUED | CLOSED |
| SLB-20261018-4687 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 155 | QUEUED | CLOSED |
| SLB-20261018-4686 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:11:55 | VAS-1792289514-577DE47E0A09 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 03:11:50 | VAS-1792289509-C2FC5B22C3AC | AGGREGATOR | TXN_COMPLETION | 864.61ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:11:40 | VAS-1792289499-76B90546FAC6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 03:11:35 | VAS-1792289495-9C68CD1041D5 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 03:11:32 | VAS-1792289490-88C8E5E937AB | AGGREGATOR | TXN_COMPLETION | 2220.94ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 03:11:32 | VAS-1792289490-88C8E5E937AB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 03:11:26 | VAS-1792289485-7DE2B7CF1BF1 | AGGREGATOR | TXN_COMPLETION | 928.16ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 03:10:52 | VAS-1792289450-3B9573DA558D | AGGREGATOR | TXN_COMPLETION | 1255.05ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 03:10:52 | VAS-1792289450-3B9573DA558D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 03:10:46 | VAS-1792289445-CCC5B20DA836 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 03:10:42 | VAS-1792289441-D426B3FE2B19 | TELCO | TXN_COMPLETION | 1340.83ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:10:42 | VAS-1792289441-D426B3FE2B19 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:10:40 | VAS-1792289436-0441698297C1 | TELCO | TXN_COMPLETION | 1698.36ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 03:10:40 | VAS-1792289436-0441698297C1 | AGGREGATOR | TXN_COMPLETION | 2344.79ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 03:10:40 | VAS-1792289436-0441698297C1 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 03:10:22 | VAS-1792289421-1B38311141EE | TELCO | TXN_COMPLETION | 870.82ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:10:22 | VAS-1792289421-1B38311141EE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:10:03 | VAS-1791885792-E1C6F3795374 | AGGREGATOR | TXN_COMPLETION | 893.11ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 03:10:03 | VAS-1791885792-E1C6F3795374 | MERCHANT | TXN_COMPLETION | 403617.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 03:10:03 | VAS-1792289402-6A0D7D48A5A9 | AGGREGATOR | TXN_COMPLETION | 972.07ms | 400.00ms | Opay | NexBridge | MTN |