SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4705 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
| SLB-20261018-4704 | Oct 18 | Airtel | Success Rate | 95.0% | 93.5% | 134 | QUEUED | CLOSED |
| SLB-20261018-4703 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261018-4702 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 140 | QUEUED | CLOSED |
| SLB-20261018-4701 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 153 | QUEUED | CLOSED |
| SLB-20261018-4700 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 142 | QUEUED | CLOSED |
| SLB-20261018-4699 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.6% | 136 | QUEUED | CLOSED |
| SLB-20261018-4698 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 158 | QUEUED | CLOSED |
| SLB-20261018-4697 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261018-4696 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 143 | QUEUED | CLOSED |
| SLB-20261018-4695 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 142 | QUEUED | CLOSED |
| SLB-20261018-4694 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 146 | QUEUED | CLOSED |
| SLB-20261018-4693 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 166 | QUEUED | CLOSED |
| SLB-20261018-4692 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 153 | QUEUED | CLOSED |
| SLB-20261018-4691 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.5% | 147 | QUEUED | CLOSED |
| SLB-20261018-4690 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 169 | QUEUED | CLOSED |
| SLB-20261018-4689 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 134 | QUEUED | CLOSED |
| SLB-20261018-4688 | Oct 18 | Airtel | Success Rate | 95.0% | 93.5% | 153 | QUEUED | CLOSED |
| SLB-20261018-4687 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 155 | QUEUED | CLOSED |
| SLB-20261018-4686 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.5% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:12:22 | VAS-1792282340-BB0DE2D1957C | AGGREGATOR | TXN_COMPLETION | 1613.37ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 01:12:22 | VAS-1792282340-BB0DE2D1957C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 01:12:06 | VAS-1792282325-EE0B8E80FE2A | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 01:11:56 | VAS-1792282316-F1CC545DC6A1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 01:11:36 | VAS-1792282296-60BDD254034D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 01:11:28 | VAS-1792282286-6A3DD8D4B54A | AGGREGATOR | TXN_COMPLETION | 1091.61ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 01:11:28 | VAS-1792282286-6A3DD8D4B54A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 01:11:12 | VAS-1792282271-7FD1B6352A47 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:11:07 | VAS-1792282267-2E403DACEF5F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 01:11:04 | VAS-1792282262-B759354CAC93 | AGGREGATOR | TXN_COMPLETION | 1545.32ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:11:04 | VAS-1792282262-B759354CAC93 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:11:00 | VAS-1792282257-BED7D18E1A32 | TELCO | TXN_COMPLETION | 2479.62ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 01:11:00 | VAS-1792282257-BED7D18E1A32 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 01:10:54 | VAS-1792282252-909F6CB5B865 | TELCO | TXN_COMPLETION | 1610.69ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 01:10:47 | VAS-1792282247-596FC8F8995C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:10:34 | VAS-1792282232-923CEAE26E73 | TELCO | TXN_COMPLETION | 1267.40ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 01:10:23 | VAS-1792282222-BD4E260BD900 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:10:20 | VAS-1792282217-DB2F7EA6DFC8 | AGGREGATOR | TXN_COMPLETION | 2368.12ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:10:20 | VAS-1792282217-DB2F7EA6DFC8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:10:08 | VAS-1792282208-9ECE41514437 | AGGREGATOR | TXN_COMPLETION | 423.25ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |