SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:42:25 | VAS-1792312944-7D5B8D50B4FA | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 09:41:57 | VAS-1792312914-87AB985DA170 | TELCO | TXN_COMPLETION | 2327.64ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:41:57 | VAS-1792312914-87AB985DA170 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:41:48 | VAS-1792312907-06BA9EB1B379 | TELCO | TXN_COMPLETION | 759.51ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 09:41:34 | VAS-1792312892-9447BBAAC417 | AGGREGATOR | TXN_COMPLETION | 1454.65ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:41:27 | VAS-1792312887-2702F6A34EA7 | AGGREGATOR | TXN_COMPLETION | 1006.07ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:41:27 | VAS-1792312887-2702F6A34EA7 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:40:41 | VAS-1792312840-66F7FDD1B095 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:40:34 | VAS-1792312833-1B07C1D0A839 | AGGREGATOR | TXN_COMPLETION | 689.02ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 09:40:20 | VAS-1792312818-D3D23C4C009C | AGGREGATOR | TXN_COMPLETION | 1050.40ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:40:20 | VAS-1792312818-D3D23C4C009C | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:39:49 | VAS-1792312789-1C2350CC5494 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 09:39:43 | VAS-1792312781-8625179B1BD5 | AGGREGATOR | TXN_COMPLETION | 1833.41ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 09:39:29 | VAS-1792312767-B4B2504517C9 | AGGREGATOR | TXN_COMPLETION | 2046.58ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 09:38:51 | VAS-1792312729-BBD55B23BE12 | AGGREGATOR | TXN_COMPLETION | 1442.52ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 09:38:28 | VAS-1792312707-A7808BC9FD5F | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 09:38:21 | VAS-1792312700-A239C517F5A3 | AGGREGATOR | TXN_COMPLETION | 1203.16ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:38:21 | VAS-1792312700-A239C517F5A3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:38:00 | VAS-1792312677-17F9EF89D9F5 | AGGREGATOR | TXN_COMPLETION | 1935.12ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 09:37:44 | VAS-1792312663-D962D08BD8CA | AGGREGATOR | TXN_COMPLETION | 725.55ms | 400.00ms | Opay | NexBridge | MTN |