SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:57:58 | VAS-1792299475-207DF9C69EBD | AGGREGATOR | TXN_COMPLETION | 2074.96ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:57:58 | VAS-1792299475-207DF9C69EBD | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:57:52 | VAS-1792299470-BED3E5EF02FA | AGGREGATOR | TXN_COMPLETION | 1923.39ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:57:52 | VAS-1792299470-BED3E5EF02FA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:57:48 | VAS-1792299466-D3007D555687 | AGGREGATOR | TXN_COMPLETION | 2396.31ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 05:57:48 | VAS-1792299466-D3007D555687 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 05:57:41 | VAS-1792299460-A3AED4E1B28C | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:57:36 | VAS-1792299456-4C4AABCE1726 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 05:56:44 | VAS-1792299401-FA1E828660FE | TELCO | TXN_COMPLETION | 2297.07ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 05:56:44 | VAS-1792299401-FA1E828660FE | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 05:56:39 | VAS-1792299397-E2E20A89104D | TELCO | TXN_COMPLETION | 1894.18ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 05:56:29 | VAS-1792299387-385A02069C13 | AGGREGATOR | TXN_COMPLETION | 1976.35ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 05:56:29 | VAS-1792299387-385A02069C13 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 05:56:24 | VAS-1792299382-97103BF83759 | AGGREGATOR | TXN_COMPLETION | 1862.71ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:56:24 | VAS-1792299382-97103BF83759 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:56:20 | VAS-1792299377-893ECAF88CB2 | AGGREGATOR | TXN_COMPLETION | 2439.22ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:56:20 | VAS-1792299377-893ECAF88CB2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:56:09 | VAS-1792299367-5452F5362D42 | TELCO | TXN_COMPLETION | 1974.69ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 05:56:09 | VAS-1792299367-5452F5362D42 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 05:55:54 | VAS-1791845870-D66591E42845 | MERCHANT | TXN_COMPLETION | 453485.00s | 5.00s | Union Bank | NexBridge | Glo |