SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:45:33 | VAS-1792298732-8F7F14C39C88 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 05:45:15 | VAS-1792298714-B08E593A35F9 | AGGREGATOR | TXN_COMPLETION | 585.56ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:45:15 | VAS-1792298714-B08E593A35F9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:45:11 | VAS-1792298709-92EAFB8DB136 | AGGREGATOR | TXN_COMPLETION | 947.87ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:45:02 | VAS-1792298699-8C183D37D6A0 | TELCO | TXN_COMPLETION | 2244.07ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 05:44:54 | VAS-1792298694-2B6796DF2EFD | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 05:44:42 | VAS-1792298679-90FACB6FD339 | TELCO | TXN_COMPLETION | 2393.10ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 05:44:42 | VAS-1792298679-90FACB6FD339 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 05:44:22 | VAS-1792298660-846464301000 | AGGREGATOR | TXN_COMPLETION | 1992.52ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 05:44:22 | VAS-1792298660-846464301000 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 05:44:13 | VAS-1792298650-EFC94E9490FA | AGGREGATOR | TXN_COMPLETION | 2497.07ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:44:12 | VAS-1792298650-EFC94E9490FA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:44:06 | VAS-1792298645-42865F476BD3 | AGGREGATOR | TXN_COMPLETION | 406.34ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 05:44:02 | VAS-1792298640-74BD467D66F9 | AGGREGATOR | TXN_COMPLETION | 1178.95ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 05:43:58 | VAS-1792298635-25EA7E31F4EA | TELCO | TXN_COMPLETION | 1253.45ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:43:58 | VAS-1792298635-25EA7E31F4EA | AGGREGATOR | TXN_COMPLETION | 2054.51ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:43:58 | VAS-1792298635-25EA7E31F4EA | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:43:54 | VAS-1792298630-76B3417354A0 | TELCO | TXN_COMPLETION | 1208.10ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 05:43:54 | VAS-1792298630-76B3417354A0 | AGGREGATOR | TXN_COMPLETION | 2328.42ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 05:43:54 | VAS-1792298630-76B3417354A0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | MTN |