SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:07:25 | VAS-1792296443-57D28D71A16A | TELCO | TXN_COMPLETION | 2007.06ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 05:07:25 | VAS-1792296443-57D28D71A16A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 05:07:15 | VAS-1792296433-5A9C65768FD3 | AGGREGATOR | TXN_COMPLETION | 1664.48ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 05:07:09 | VAS-1792296428-DA89A0D8E0EE | AGGREGATOR | TXN_COMPLETION | 1047.76ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:07:03 | VAS-1792296423-A55EA26160E9 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 05:06:59 | VAS-1792296418-CE245A877799 | TELCO | TXN_COMPLETION | 995.50ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:06:26 | VAS-1792296384-4A5F60086C0A | AGGREGATOR | TXN_COMPLETION | 1606.58ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 05:06:26 | VAS-1792296384-4A5F60086C0A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 05:06:10 | VAS-1792296369-1EEEBDCD48C2 | AGGREGATOR | TXN_COMPLETION | 403.08ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 05:06:10 | VAS-1792296369-1EEEBDCD48C2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 05:06:05 | VAS-1792296364-34BB3E69B443 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 05:05:56 | VAS-1792296354-32790588B41A | AGGREGATOR | TXN_COMPLETION | 1238.46ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:05:56 | VAS-1792296354-32790588B41A | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:05:46 | VAS-1792296344-51AEE7CB6857 | AGGREGATOR | TXN_COMPLETION | 1265.20ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 05:05:46 | VAS-1792296344-51AEE7CB6857 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 05:05:33 | VAS-1792296330-142E044B3DB8 | AGGREGATOR | TXN_COMPLETION | 2351.67ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 05:05:30 | VAS-1792296330-94F8F14B2588 | TELCO | TXN_COMPLETION | 1418.31ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 05:05:30 | VAS-1792296330-94F8F14B2588 | AGGREGATOR | TXN_COMPLETION | 2334.85ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 05:05:30 | VAS-1792296330-94F8F14B2588 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 05:05:11 | VAS-1792296310-A6E569FEA352 | TELCO | TXN_COMPLETION | 1154.59ms | 500.00ms | Access Bank | Cordis Telcom | MTN |