SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:47:38 | VAS-1792291656-64117053AB12 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 03:47:14 | VAS-1792291632-DF6B848CB35B | AGGREGATOR | TXN_COMPLETION | 1308.07ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 03:47:14 | VAS-1792291632-DF6B848CB35B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 03:47:08 | VAS-1791592815-9E01CE06930C | MERCHANT | TXN_COMPLETION | 698822.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 03:47:07 | VAS-1792291627-BBAD925F364D | AGGREGATOR | TXN_COMPLETION | 403.91ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 03:47:03 | VAS-1792291622-EF4785847BA3 | AGGREGATOR | TXN_COMPLETION | 899.70ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 03:46:59 | VAS-1791706785-7EDF8884B39B | MERCHANT | TXN_COMPLETION | 584839.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 03:46:58 | VAS-1792291617-628EAD1D5A5E | AGGREGATOR | TXN_COMPLETION | 857.55ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 03:46:38 | VAS-1792291597-B87E6B04E9B5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:46:16 | VAS-1792291573-BFE68089E952 | TELCO | TXN_COMPLETION | 1884.90ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:46:16 | VAS-1792291573-BFE68089E952 | AGGREGATOR | TXN_COMPLETION | 1045.37ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:46:16 | VAS-1792291573-BFE68089E952 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:46:04 | VAS-1792291563-65ACAB10F2EA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 03:45:39 | VAS-1792291539-5FB745828DA2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:45:26 | VAS-1792291525-68C4195A7C28 | AGGREGATOR | TXN_COMPLETION | 1719.27ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 03:45:26 | VAS-1792291525-68C4195A7C28 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 03:45:19 | VAS-1792291519-9D765E4734BF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 03:45:13 | VAS-1792291509-9B2A6B3CA18B | TELCO | TXN_COMPLETION | 1812.40ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:45:13 | VAS-1792291509-9B2A6B3CA18B | AGGREGATOR | TXN_COMPLETION | 2506.93ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:45:13 | VAS-1792291509-9B2A6B3CA18B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |