SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:02:45 | VAS-1792332163-B21425A65C1A | AGGREGATOR | TXN_COMPLETION | 1928.97ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 15:02:45 | VAS-1792332163-B21425A65C1A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 15:02:38 | VAS-1792332155-F4E23B8C1422 | AGGREGATOR | TXN_COMPLETION | 2312.37ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 15:02:38 | VAS-1792332155-F4E23B8C1422 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 15:02:31 | VAS-1792332148-538218AFEB37 | TELCO | TXN_COMPLETION | 2448.76ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 15:02:31 | VAS-1792332148-538218AFEB37 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 15:02:22 | VAS-1792332141-11749EC8798C | AGGREGATOR | TXN_COMPLETION | 727.83ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 15:02:14 | VAS-1791887440-DC1A18FA2A2A | AGGREGATOR | TXN_COMPLETION | 1283.76ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 15:02:14 | VAS-1791887440-DC1A18FA2A2A | MERCHANT | TXN_COMPLETION | 444716.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 15:02:08 | VAS-1792332126-44A8B7C686DD | AGGREGATOR | TXN_COMPLETION | 2492.05ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:02:08 | VAS-1792332126-44A8B7C686DD | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:01:53 | VAS-1792332111-5C662C5A2A04 | TELCO | TXN_COMPLETION | 679.89ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:01:53 | VAS-1792332111-5C662C5A2A04 | AGGREGATOR | TXN_COMPLETION | 1369.43ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:01:53 | VAS-1792332111-5C662C5A2A04 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:01:39 | VAS-1792332096-51561AC9E5AF | AGGREGATOR | TXN_COMPLETION | 2223.92ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 15:01:39 | VAS-1792332096-51561AC9E5AF | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 15:01:29 | VAS-1792332089-7D197DB29800 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 15:01:23 | VAS-1792332081-3014A08D1BB9 | TELCO | TXN_COMPLETION | 1576.51ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 15:01:17 | VAS-1792332074-7F4045E3FA26 | AGGREGATOR | TXN_COMPLETION | 2403.38ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:01:17 | VAS-1792332074-7F4045E3FA26 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |