SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:27:24 | VAS-1792290443-3A880BFD3C54 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 03:27:14 | VAS-1792290433-E5ADFF2E03C4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 03:27:09 | VAS-1792290428-3924EA3FF294 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:26:59 | VAS-1792290419-EDA8CFA0618F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 03:26:55 | VAS-1792290414-0DDE13223B18 | TELCO | TXN_COMPLETION | 1579.25ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 03:26:55 | VAS-1792290414-0DDE13223B18 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 03:26:50 | VAS-1792290409-268C73000571 | AGGREGATOR | TXN_COMPLETION | 722.78ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 03:26:44 | VAS-1792290404-082BC4985072 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 03:26:40 | VAS-1792290399-7C9D8DF8394C | TELCO | TXN_COMPLETION | 665.76ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 03:26:40 | VAS-1792290399-7C9D8DF8394C | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 03:26:31 | VAS-1792290389-A89020FDFDDC | AGGREGATOR | TXN_COMPLETION | 1586.62ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 03:26:31 | VAS-1792290389-A89020FDFDDC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 03:26:15 | VAS-1792290374-ADF296F31F85 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 03:26:12 | VAS-1792290369-A206B3F58C57 | TELCO | TXN_COMPLETION | 2287.00ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 03:26:12 | VAS-1792290369-A206B3F58C57 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 03:26:05 | VAS-1792290365-E007F5674C46 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 03:25:50 | VAS-1792290350-A35CA9A4AACE | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:25:47 | VAS-1792290345-77A0629B92FF | TELCO | TXN_COMPLETION | 1161.40ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 03:25:47 | VAS-1792290345-77A0629B92FF | AGGREGATOR | TXN_COMPLETION | 1208.92ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 03:25:47 | VAS-1792290345-77A0629B92FF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | Glo |