SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:45:09 | VAS-1792287908-180B3F550B2C | TELCO | TXN_COMPLETION | 1017.37ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:45:09 | VAS-1792287908-180B3F550B2C | AGGREGATOR | TXN_COMPLETION | 572.86ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:45:09 | VAS-1792287908-180B3F550B2C | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:45:06 | VAS-1792287903-EA16DE9B418A | TELCO | TXN_COMPLETION | 2276.84ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:45:06 | VAS-1792287903-EA16DE9B418A | AGGREGATOR | TXN_COMPLETION | 571.57ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:45:06 | VAS-1792287903-EA16DE9B418A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:44:57 | VAS-1792287897-2C1EE9F800C2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:44:54 | VAS-1792287892-41AC5BA5C2EB | AGGREGATOR | TXN_COMPLETION | 1392.63ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 02:44:30 | VAS-1792287868-FC22DE9A4D30 | TELCO | TXN_COMPLETION | 953.13ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:44:30 | VAS-1792287868-FC22DE9A4D30 | AGGREGATOR | TXN_COMPLETION | 1510.17ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:44:30 | VAS-1792287868-FC22DE9A4D30 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:44:10 | VAS-1792287848-DA7C26DE555B | AGGREGATOR | TXN_COMPLETION | 1547.06ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 02:44:10 | VAS-1792287848-DA7C26DE555B | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 02:43:58 | VAS-1792287838-7344A27EFD6B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:43:54 | VAS-1792287833-B80D3B58C851 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 02:43:49 | VAS-1792287828-B6AE99F1BAD5 | AGGREGATOR | TXN_COMPLETION | 932.44ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:43:44 | VAS-1792287823-55BED59F300C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:43:41 | VAS-1792287818-7245FEF20A14 | AGGREGATOR | TXN_COMPLETION | 2081.39ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 02:43:41 | VAS-1792287818-7245FEF20A14 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 02:43:34 | VAS-1792287813-8107341FE4DF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Glo |