SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:48:13 | VAS-1792277292-95B04AD4454E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 23:48:11 | VAS-1792277287-5212B93F6E39 | TELCO | TXN_COMPLETION | 1348.41ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 23:48:11 | VAS-1792277287-5212B93F6E39 | AGGREGATOR | TXN_COMPLETION | 2333.61ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 23:48:11 | VAS-1792277287-5212B93F6E39 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 23:48:06 | VAS-1792277282-BF2F00D6D4D7 | TELCO | TXN_COMPLETION | 1549.31ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:48:06 | VAS-1792277282-BF2F00D6D4D7 | AGGREGATOR | TXN_COMPLETION | 2109.87ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:48:06 | VAS-1792277282-BF2F00D6D4D7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:47:54 | VAS-1792277272-146D8AB24762 | TELCO | TXN_COMPLETION | 1794.88ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 23:47:38 | VAS-1792277258-518A6034ADF8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 23:47:34 | VAS-1792277253-1E363C8A44C7 | AGGREGATOR | TXN_COMPLETION | 1433.26ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:47:30 | VAS-1792277248-3061A9454198 | AGGREGATOR | TXN_COMPLETION | 2331.34ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:47:27 | VAS-1792277243-95A3F530DBF0 | TELCO | TXN_COMPLETION | 2266.41ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 23:47:27 | VAS-1792277243-95A3F530DBF0 | AGGREGATOR | TXN_COMPLETION | 1951.88ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 23:47:27 | VAS-1792277243-95A3F530DBF0 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 23:47:00 | VAS-1792277218-EF1BDA77CCA0 | TELCO | TXN_COMPLETION | 1251.88ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 23:46:49 | VAS-1792277209-8A1B347E23D9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 23:46:46 | VAS-1792277204-2917B11A81A0 | TELCO | TXN_COMPLETION | 2283.24ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 23:46:46 | VAS-1792277204-2917B11A81A0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 23:46:40 | VAS-1792277199-56D90A1B56D8 | AGGREGATOR | TXN_COMPLETION | 880.43ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 23:46:40 | VAS-1792277199-56D90A1B56D8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |