SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:37:50 | VAS-1792276668-0C060F01CC73 | AGGREGATOR | TXN_COMPLETION | 1732.48ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:37:50 | VAS-1792276668-0C060F01CC73 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:37:43 | VAS-1792276663-F043FC4A16F7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 23:37:33 | VAS-1792276653-03FD2C6C60B6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 23:37:25 | VAS-1792276643-7D4CA780AAD0 | AGGREGATOR | TXN_COMPLETION | 1485.37ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:37:25 | VAS-1792276643-7D4CA780AAD0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:37:14 | VAS-1792276633-273E14688BF3 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:37:01 | VAS-1792276619-5F05C7D24EDF | AGGREGATOR | TXN_COMPLETION | 2131.13ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 23:36:54 | VAS-1792276614-2C20029C72FD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 23:36:40 | VAS-1792276599-9D50C46C8F99 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 23:36:36 | VAS-1790786185-22C7A9959F15 | MERCHANT | TXN_COMPLETION | 1490413.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 23:36:36 | VAS-1792276594-0E5FCCA8E540 | AGGREGATOR | TXN_COMPLETION | 1369.75ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 23:36:32 | VAS-1792276589-61A0A2B1C938 | TELCO | TXN_COMPLETION | 2314.92ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 23:36:32 | VAS-1792276589-61A0A2B1C938 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 23:36:25 | VAS-1792276584-EA3AD4DC1E6D | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 23:36:21 | VAS-1792276579-841FC6C4DBD1 | TELCO | TXN_COMPLETION | 1403.44ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:36:21 | VAS-1792276579-841FC6C4DBD1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:36:18 | VAS-1792276574-D96E5F1476F8 | TELCO | TXN_COMPLETION | 2189.88ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:36:18 | VAS-1792276574-D96E5F1476F8 | AGGREGATOR | TXN_COMPLETION | 1084.56ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:36:18 | VAS-1792276574-D96E5F1476F8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |