SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:28:19 | VAS-1792276098-90EC727CF58D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 23:28:08 | VAS-1792276088-8193102BA94B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 23:27:59 | VAS-1792276078-3083AE2F907E | TELCO | TXN_COMPLETION | 867.89ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 23:27:59 | VAS-1792276078-3083AE2F907E | AGGREGATOR | TXN_COMPLETION | 420.20ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 23:27:35 | VAS-1792276053-37E72210C498 | AGGREGATOR | TXN_COMPLETION | 1591.80ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 23:27:24 | VAS-1792276044-AE2696C7F3BF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:27:19 | VAS-1792276039-116EAC61A200 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:27:14 | VAS-1792276034-54DB17311392 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 23:27:04 | VAS-1792276024-1390A2AFD203 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 23:26:51 | VAS-1792276009-BA3F5B56A9E1 | AGGREGATOR | TXN_COMPLETION | 1887.46ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 23:26:46 | VAS-1792276004-F4844C65F9D9 | AGGREGATOR | TXN_COMPLETION | 1629.12ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 23:26:46 | VAS-1792276004-F4844C65F9D9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 23:26:40 | VAS-1792275999-E9C03AA161ED | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 23:26:37 | VAS-1792275994-D00AB9862178 | AGGREGATOR | TXN_COMPLETION | 2504.85ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:26:37 | VAS-1792275994-D00AB9862178 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:26:31 | VAS-1792275990-5931246557F7 | AGGREGATOR | TXN_COMPLETION | 1379.06ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 23:26:20 | VAS-1792275980-03AAAC8B7983 | AGGREGATOR | TXN_COMPLETION | 420.04ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 23:26:20 | VAS-1792275980-03AAAC8B7983 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 23:26:13 | VAS-1792275970-4D0E8338C787 | TELCO | TXN_COMPLETION | 1405.47ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:26:13 | VAS-1792275970-4D0E8338C787 | AGGREGATOR | TXN_COMPLETION | 1885.87ms | 400.00ms | Palmpay | Telcos Direct | Glo |