SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:27:01 | VAS-1792272417-BFE08900DE20 | TELCO | TXN_COMPLETION | 2244.61ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:27:01 | VAS-1792272417-BFE08900DE20 | AGGREGATOR | TXN_COMPLETION | 1435.74ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:26:49 | VAS-1792272407-BD0E5B29CCEB | AGGREGATOR | TXN_COMPLETION | 1246.63ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:26:49 | VAS-1792272407-BD0E5B29CCEB | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:26:44 | VAS-1792272402-A5FF9FEEA772 | TELCO | TXN_COMPLETION | 772.17ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 22:26:44 | VAS-1792272402-A5FF9FEEA772 | AGGREGATOR | TXN_COMPLETION | 1036.74ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 22:26:44 | VAS-1792272402-A5FF9FEEA772 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 22:26:28 | VAS-1792272387-5D1CAF4BD8C0 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 22:26:24 | VAS-1792272383-B64B3C346635 | TELCO | TXN_COMPLETION | 779.48ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:26:24 | VAS-1792272383-B64B3C346635 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:26:20 | VAS-1792272378-75294473052D | AGGREGATOR | TXN_COMPLETION | 1752.45ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 22:26:13 | VAS-1792272373-C8D89A4EBF7E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 22:26:04 | VAS-1792272363-759C71203DF7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 22:25:56 | VAS-1792272353-948210E3381E | TELCO | TXN_COMPLETION | 2539.06ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 22:25:39 | VAS-1792272338-48AC5930BB19 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:25:31 | VAS-1792272329-7125F26A735A | TELCO | TXN_COMPLETION | 1625.23ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 22:25:28 | VAS-1792272327-8BB04CEF6450 | TELCO | TXN_COMPLETION | 1342.63ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:25:28 | VAS-1792272327-8BB04CEF6450 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:25:27 | VAS-1792272327-1672B0C8343E | TELCO | TXN_COMPLETION | 1554.98ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 22:25:27 | VAS-1792272327-1672B0C8343E | AGGREGATOR | TXN_COMPLETION | 1671.86ms | 400.00ms | Opay | NexBridge | MTN |