SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:28:25 | VAS-1792268904-D5E1EE2DC6E3 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 21:28:21 | VAS-1792268899-DE0B10319EC7 | TELCO | TXN_COMPLETION | 885.91ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:28:21 | VAS-1792268899-DE0B10319EC7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:28:15 | VAS-1792268894-285208F699B0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:27:51 | VAS-1792268870-96DA613E5DFB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 21:27:31 | VAS-1792268850-94A5E3F44F70 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 21:27:16 | VAS-1792268836-1C92E1DB5107 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 21:27:11 | VAS-1792268831-92CF0C2288D0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 21:27:06 | VAS-1792268826-05FF03F84D1E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 21:27:01 | VAS-1792268821-BE995F57E73F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:26:58 | VAS-1792268816-C88D7812E14D | TELCO | TXN_COMPLETION | 2012.07ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 21:26:53 | VAS-1792268811-3715DBCF726A | AGGREGATOR | TXN_COMPLETION | 1478.78ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 21:26:47 | VAS-1792268806-2D441D8F5643 | AGGREGATOR | TXN_COMPLETION | 1179.74ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:26:43 | VAS-1792268801-ECCC0C7A1C13 | AGGREGATOR | TXN_COMPLETION | 1393.11ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:26:37 | VAS-1792268796-BB2BE70F2602 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 21:26:31 | VAS-1792268786-185695AE47B5 | TELCO | TXN_COMPLETION | 1774.60ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:26:31 | VAS-1792268786-185695AE47B5 | AGGREGATOR | TXN_COMPLETION | 2531.29ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:26:31 | VAS-1792268786-185695AE47B5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:26:17 | VAS-1792268777-7168096AF5E6 | TELCO | TXN_COMPLETION | 724.55ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 21:25:59 | VAS-1792268757-5A293C9BB23E | TELCO | TXN_COMPLETION | 1425.82ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |