SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:00:10 | VAS-1792328408-51016637D7B3 | TELCO | TXN_COMPLETION | 1726.17ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 14:00:06 | VAS-1792328401-CE790B08142D | TELCO | TXN_COMPLETION | 1808.22ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 14:00:06 | VAS-1792328401-CE790B08142D | AGGREGATOR | TXN_COMPLETION | 2903.38ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 14:00:06 | VAS-1792328401-CE790B08142D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 13:59:55 | VAS-1792328393-AC8137443CE0 | AGGREGATOR | TXN_COMPLETION | 2150.33ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:59:55 | VAS-1792328393-AC8137443CE0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:59:46 | VAS-1792328385-1849D0DEDDEB | AGGREGATOR | TXN_COMPLETION | 767.92ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 13:59:46 | VAS-1792328385-1849D0DEDDEB | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 13:59:16 | VAS-1792328356-62B5B36A6F45 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 13:59:11 | VAS-1792328348-E073E0FB10F3 | AGGREGATOR | TXN_COMPLETION | 2549.34ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 13:59:11 | VAS-1792328348-E073E0FB10F3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 13:58:55 | VAS-1792328333-FF88F5840744 | TELCO | TXN_COMPLETION | 1845.53ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:58:55 | VAS-1792328333-FF88F5840744 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:58:39 | VAS-1792328318-6EF2D87EE2B2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 13:58:33 | VAS-1792328311-229E20D79BB9 | TELCO | TXN_COMPLETION | 1584.97ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:58:33 | VAS-1792328311-229E20D79BB9 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:58:09 | VAS-1792328289-099F0E39BCFB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:57:55 | VAS-1792328274-D29EC4638DB4 | TELCO | TXN_COMPLETION | 933.07ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 13:57:55 | VAS-1792328274-D29EC4638DB4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 13:57:32 | VAS-1792328252-A14E723A2E37 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Glo |